Ability to recall sent email

when might we see this ? This moring I just wanted to correct a link (moments after send, I of course discovered the error) but no can do without resending. THis would be so helpful, and (I don't think) not super challenging to implement.

 

IN THE MEANTIME, clear and accurate messaging is so appreciated. When I click on the "edit" button for a sent email, you say "you must first copy so as not to impact reporting" but that implies there might be a way to fix it without copying if you dont care about reporting, which is not true. Rather than send me down the rabbit hole that doesn't exist (and take the time of your chat support staff) just say "in order to edit a sent email you must first copy the email, then make any corrections and resend. Currently there is no way to edit the email you sent without resending." Thank you.

24 Comments
Frankie_P
Moderator

Hi @SWTDD

 

Does scheduling a edited copy of your email to a did-not open contacts segment help fit your needs? As for bigger font sizes, having the ability to choose custom font sizes is a feature request we are collecting feedback on. In fact we recommend commenting directly on that thread with your need for this feature. The more requests a thread like that receives the higher of a priority it can be given by our Product Team.

Frankie_P
Moderator
Status changed to: Open Questions
 
SWTDD
Regular Participant

I actually tried to do that before posting this question. But... I don't seem to be able to!   Here's what happened when I walked it out... Once an email has been sent, I can't directly edit it. Soooo... I have to copy it. And when I copy it, I have to give it a new name. Therefore, if I schedule to "resend to the unopened" what is resent is actually the original one [the one with the error] and not the new [copied, edited, and new name] one with the correction. Does that make sense?

Frankie_P
Moderator

Hi @SWTDD

 

Thanks for following up with these details! We have merged your post into a larger thread focused on this idea.

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