Ability to turn off Stacking columns on mobile

Not all content necessarily follows the same format of being presented like a table, and currently the only option for mobile view is for the content to be stacked vertically row-by-row. Sometimes this may be exactly what the campaign builder intended (reading left-to-right in a table of information). However, sometimes contrasting information was designed side-by-side for the web version of the email for readability, but should actually be stacked column-by-column in the mobile version in order to make sense to the mobile reader. It would be incredibly helpful to have a "mobile view option" checkbox just before sending to select if columns should be ordered by rows or columns (same concept as deciding print settings just before sending a doc to a printer).

25 Comments
Chris_L
Employee
Status changed to: Voting Open

@MaxI121 Thank you for the feedback.  It sounds like you would like to have the ability to stop the columns from stacking on top of each other when a campaign is viewed on a mobile device.  This is a great idea and I have opened it up for voting.

SarahC384
Participant
The mobile view of our campaigns is always extremely distorted. Having the ability to turn off this conversion or to modify the mobile version versus the desktop version would be most helpful.
ChrisO359
Participant

The old email template was better in that the entire email was seen on the phone.

 

The new template automatically displays "left to right" -- and you can't change the order (Wix does a great job allowing you to adjust the views.)

 

The main body is found in the larger column on the right, and it would be good if it could be displayed first when viewing it on your cell.

 

Thank you.

Candace_M
Employee
Status changed to: Open Questions

Hello @ChrisO359,

Sounds like you are referring to the fact that all of our new templates are mobile responsive. Learn more here.

Is the mobile responsiveness of these templates something that is not as important to you. Would you want to control how things are stacking or just have it not stack all together?

ChrisO359
Participant

I do not agree that your new templates are mobile responsive.

The main body of your message appears in the larger right column, with other info in the smaller left column or below.

In the mobile view there is no way to move your primary message to the top.

Basically making the mobile and desktop incompatible.

I use Wix web editor and it is very easy to change the order of your articles.

I hope Constant Contact will consider this in future upgrades.

Thank you.

ErinB67
Participant

The editor shows building blocks with an image to the side and text on the other side, or text on one side and text on the other... BUT on mobile, they stack instead! Why bother? We want it like Gen 2. We want the mobile email to look the editor! It's supposed to look like the editor! We will look at other options if this can't get fixed.

madelineL57
Participant

I find the stacking inconsistent. One campaign stacked properly on both an LG and a Samsung and iphone, my next campaign using the same format it is not working on the LG and Samsung.

LafranceHospitality
Occasional Participant

The email designer interface is painful to use, especially when trying to design an email optimized for mobile viewing which is where the vast majority of subscribers are reading their emails. We have to preview the mobile view and cannot even place images side by side on mobile. The interface needs to be drastically reworked to focus on designing for mobile devices first. 

ToolTime05
Participant
Similar to the social media links, one of our main goals is to request reviews with every e-mail that we send. Currently there is no way to have multiple images on a single row during mobile preview and be clickable links to multiple sites, similar what the social media links feature allows. Either I convert the images to one image, which only allows 1 link -- or I have 3 images with three links, but they all show up on different rows, which isn't visually appealing at all. Would really appreciate being able to use our own icons for something like that so we can have a reviews tab. Different companies will use many different review platforms, so I don't know that having a generic set would function-- however, for our purposes, we would be using Google Reviews, Angies List, Facebook and Home Advisor.
JoelB
Participant

Wow almost 3 years and this feature is still lacking? With mobile being such a huge piece of email making this is a seriously limiting feature 

LafranceHospitality
Occasional Participant

Yea the lack of focus on mobile is sad, we are now planning a migration to due to lack of any attention to this.

SaddleUp
Member

Please, please, please let me choose to disable the automatic mobile column version.  The way I design my campaign for desktop is how I want it read on people's phones, too. I always found it easy to read.  I want it to look the way I create it. I want it to be MY option.  The mobile version changes everything.  TURN IT OFF, PLEASE.

SaddleUp
Member

Is the wrapping text option only available if the block fills the whole space, left to right? I can't get it to work for just one column.  My older campaigns had the wrap ability, which I feel I really need.  See below how I want to be able to format/design my campaigns again. Thank you. 

DonnaF05035_0-1643285609932.png

 

Frankie_P
Moderator

Hi @SaddleUp

 

What are the steps you're taking to wrap text around an image in a column block? The good news is users do have this ability when they click and drag an image into the text block.

SaddleUp
Member

Hey, I'll try that. Thank you.  

 

StephenL0
Occasional Participant

I create emails with 2 pics side by side.  When viewed on mobile they show one below the other.  Can't figure out how to have them stay side by side.  As commented above the vast majority read their emails on mobile.  When I get emails from competitors their pics are side by side.  This is such and important feature I will start looking for another email provider that has it if Constant Contact cannot allow us to do this. Thanks.

Frankie_P
Moderator

Hi @StephenL0

 

Thanks for sharing this feedback with us! We have moved your post from its original thread into a thread focused on having the ability to stop columns from stacking on a mobile device. The more requests this thread receives the higher of a priority it can be given by our Product Team.

LukeW92
Participant

I'm having this same issue. The mobile version of my email stacks one column on top of the other, instead of leaving them side-by-side even though there's plenty of room. This is detrimental to the information I'm trying to convey in my email. 

SaddleUp
Member

Yes, please, Constant Contact, remove this whole automatic mobile layout function! It is NOT good for us as the creators of the newsletter, nor for the readers.  PLEASE allow us to disable it!

LafranceHospitality
Occasional Participant

It is now 2022 and we are still designing emails desktop-first despite 75% or more of our users viewing on a mobile device.  Constant Contact - please come up with a better solution for laying out mobile emails with more flexibility. Mobile screens are larger and higher res than ever before, we can fit two columns in an email if we want.

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