Campaigns Missing in Search Results

Your search function is frustrating and not useful. If words are in a title of a campaign, they should just show up when I use those words in search.

Top Answer
Frankie_P
Moderator

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


77 Comments
Occasional Participant
Could you please improve on your SEARCH feature when looking for old campaigns? We often recycle campaigns and often SEARCH WORDS don't compute so old campaigns are hard to find. Thank you!
Participant
I can type the exact name of the campaign I want to search for and it will still yield no results. This needs to be fixed!!
Participant
When I search for campaigns with a keyword, the search doesn't bring up anything newer than 2018
Participant
It does not work. Words I know are in eblasts do not show up in results.
Moderator
Status changed to: Open Questions

Hi @ChildCenter what exactly doesn't work in your account? What search are you trying?

Frequent Participant
I am trying to use the search feature to find an old email campaign and cannot locate it using various keywords (using all and no other filters). I went to a contact that I know received the email campaign to locate the title of the email. I copy and paste that exact same title and nothing appears. I try to take out words and I still cannot find it. It should not be this difficult to locate something of the same name.
Participant
You had a ton of issues a couple weeks ago and I assumed that was why this feature stopped working, searching previous campaigns is STILL not available.
Participant
is your search function working?
Administrator
Status changed to: Open Questions

Hi @JimC2744. Could you explain what's happening when you are searching for campaigns so we can decide on our next steps for you? 

Regular Participant
Please fix this issue. It's gone on long enough...not working at all. It's been years and still does not work. FIX IT!
Regular Participant
Seriously, fix the campaign search field. It has not worked for over a year.
Moderator
Status changed to: Closed - Implemented

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.

Regular Participant

Hallelujah - looks like it's functioning now.  Thanks!

Real Estate

Hi @Frankie_P,  I just wanted to let you know that the search is again not returning recent results 😠  I have a campaign that I sent out about a month ago and when I search for one of the terms in the campaign name, it does not come up in the results. The most recent one that does come up is from 2019 and I've sent out more than one in 2020 including the one I mentioned that was sent last month. I don't understand why this is such a difficult thing to get a handle on?  Please fix this.

Administrator

Hi @Marisa_M. What was the search term you were using? Once we know this, we can see if it can be replicated on our end.  

Real Estate

@Caitlin_M the term was imapp.
Still to this moment, when I search for "imapp" the most recent campaign it returns is from August of last year; meanwhile I sent one out last week and it's not in my results, nor are the others sent earlier this year.

 

My search results:

imapp.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Missing result:

imapp 2.png

 

 

Regular Participant

yeah, the search is pretty useless.  Seems like more times than not I'll search for pretty much anything, old stuff pops up, but new doesn't, if at all.  Weird.  Keep trying..  :smileyface:

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