Drag & Drop Build Options Causes Uncontrollable Scrolling

[KimP867]

When I try to drag & drop a photo or build element, the main body of my email campaign scrolls uncontrollable - usually all the way to the bottom then back to the top.  It's very frustrating.  I have to drop it back in the Build area or it'll drop somewhere crazy and I have to delete it.  I've tried having the section I want to drop the element in or near selected, but that doesn't help.  I'm on mac os using Chrome.

[Chris_L]

@KimP867  I apologize that you are experiencing this issue and I understand it is frustrating.  You mentioned you were using chrome on a mac are you using a track pad or a mouse, or does it happen using both?  Do you experience it on any other browsers you might have installed on your mac?  I am just trying to gather as much detail as I can to try to reproduce the issue and bring it to the product team.  If you have any other detail that you think would help please let me know.

[KimP867]

Hi Chris_L.  It's a macbook.  I use the trackpad and only use Chrome on my macbook.  But for testing purposes, I tried it with Safari and am able to control it better.  Would prefer not using Safari though.  Thanks and sorry for the delayed response. 

[Chris_L]

@KimP867 Thank you for the additional detail.  I will try to recreate this and bring the details to the product team.  Thank you again. 

[JulieL34]

I have had dthis same problem with both Chrome and Firefox on a desktop PC and laptop. So has someone else on my tea, so I know it's not just an issue on my computer. Please let me know when it has been fixed. I'm tempted to return to 2nd gen, but I love the drag and drop element feature. (Would love it more if I could edit the html)

[JulieL34]

I see others are commenting on this in another thread. Is it being worked on by the "product team"? I ask because it's been like 8 months since I first entered the discussion and no word from Constant Contact other than asking us questions. And the problem continues!