Drag and drop scrolls too fast

When trying to add a block to my campaign, the pink line that appears moves much too fast. Thank you.

14 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @CarolW86 are you adding a new block into your email using a track pad or mouse? What browser or operating system are you using?

CarolW86
Frequent Participant

Using Windows 10 and a mouse.

PatriciaB36
Participant

Building a campaign is very difficult due to erratic scrolling. Very hard to drag and drop. 

Frankie_P
Moderator
Status changed to: Open Questions

Hi @PatriciaB36 what browser and version are you working in? Are you unable to drag and drop in a different browser or a private/incognito window? Are you also unable to drag and drop files on your desktop? Does clicking a file with your left mouse button and hold, then click the escape key reenable drag and drop?

ScottH7127
Participant
Every time I try to add a picture or text box to my newsletter, the scroll goes so fast that I am unable to place my items. It's VERY frustrating and time consuming.
JonathanK02
Regular Participant

It's not that drag and drop doesn't work - it works fine. If you can get the cursor to stop where you want to drop.

 

When I drag an image, or an element from build, to the document, the working area scrolls so fast that my target point is off screen before I have time to react. If I reverse the scrolling direction (by moving the mouse), the target point scrolls on to the screen, and off the other end, before I can react. This happens all the time.

 

After dealing with this for several months, I have trained myself to use only the tiniest mouse movements, which sometimes allows me to get a red line at the point where I want to drop the element. But it's very frustrating to have to try several times for such a basic operation that should be simple.

Frankie_P
Moderator
Status changed to: Voting Open
 
CarolW86
Frequent Participant

I agree!!  This problem drives me WHACKO.  Please fix it.

LarryN385
Participant

I agree.  Driving me crazy and taking hours.  Why has this not been fixed?

Frankie_P
Moderator

Hi @LarryN385

 

Because this experience is not something all users have, it is something we have to troubleshoot on a case by case basis. In fact, are you able to provide some of the details previously requested in this thread?

JonathanK02
Regular Participant

@Frankie_P,

You asked for details:

Asus Desktop M32BC (Asus Desktop AMD FXSeries 8GB Memory 2TB Hard Drive Black
VivoPC Series) 32 MB RAM, 2 TB disk.

Windows 10 Version 21H2 (OS Build 19044.1526)

Firefox V98.0.1 (64 bit)

Microsoft Comfort Mouse 4500 - Pointer speed medium, Enhance pointer precision checked

Dragging either an image (from the image list) or the text element (from the build list) to the document (with the target location positioned to the middle of the window) causes immediate scrolling. The document typically scrolls UP (a point in the document goes up) until the target position is above the window. Moving the mouse cursor up (to the top of the window) causes the document to scroll down. Both the scroll up and the scroll down are extremely fast; when scrolling down with the target position starting above the window, it will scroll past the bottom of the window before the user can move the mouse to a position that stops the scrolling (if the user can find such a position).

 

What other information do you need?

Frankie_P
Moderator

Hi @JonathanK02

 

Thanks for following up with these details! We have tracked this information in your account and submitted it to the appropriate teams on your behalf. We will reach out to this thread directly with any future updates.

PeterS2920
Participant

I've had this issue with two different computers now, both Macbook Pros (one from 2012, one from 2021). When dragging images, the slightest twitch of the mouse sends the page rocketing upwards or downwards. It makes composing emails like playing a game of surgery. I would drop CC for another platform, but this this happens to be the standard for my job.

 

Has the Constant Contact team been able to replicate this issue, and has anyone else figured out a solution over the past few years? Thanks in advance for the help.

Frankie_P
Moderator

Hi @PeterS2920

 

Are you having this experience in our cross device editor as well?

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