Edit Resend to Non Openers email before it sends

I'd like to see if you have content that goes out that is rescheduled to go out again for those that did not open the first time around, that you're able to make edits to the content.  I found an error in something that originally went out, however, I'm unable to make the edit and have the content go out only to those that did not open the first time around.  I'd have to do another blast.

21 Comments
Employee
Status changed to: Voting Open

@AhrenT8 Thank you for the feedback.  Currently there is no option to edit the Resend to Non-Openers mailing after the original campaign has sent.  But I understand how this feature could be useful.  I have opened your idea up for voting.

Member

There needs to be an option to edit the campaign template before resending, instead of needing to copy and create an entirely new campaign.

Retail
It would be VERY helpful if one could go into a scheduled resend and edit perhaps the subject or any aspect of the body. Also, in the quicksend option, it would be nice to be able to at least ad a quick note, or edit subject, or some aspect of body
Health Practitioners & Centers

I couldn't agree more!  As well, edit to whom the email is sent!  It is so painful - and causes a loss of sleep when there are errors  - not once, but twice!!

Participant

I would like to change the date of the automatic resend. It was a good choice when I created the email but something has come up and we don't want to resend on the date we originally picked.

Consulting & Training

I agree. We would also find this feature useful.

Participant

I agree would like to change the date of the automatic resend.

Occasional Participant

I agree! I have encountered this issue many times and it would be a total lifesaver

Participant

It would be very helpful to be able to edit blasts before re-sending -- to change the date of resend, correct a typo or edit the subject. This topic is still open after two years? How much feedback does it to take to implement this?

Participant

I absolutely agree!  That's how I found this thread...I sent first wave with a dead link, and would like to fix it before the second wave goes out.  How can this not be there? And when do you think it might be?  I see this tread dates back to at least August of 2018

Participant

Yes, please. To all of these changes. I had a webinar sell out much faster than we anticipated and now don't want the resend. How can we not cancel that by now!? 

Administrator

Hi @AndreaM614. The Resend email can be canceled by following the steps outlined here.  

Regular Participant

That is useful to know we cancel the resend, but we still can't edit! My first sent email had a date error, and a link that doesn't work.  How many more years will it take to understand we really need this, and to add this option?  Constant Contact has listened to one of my problems before, and the fix was available in a couple of months, but I see this has been going on since 2018! So I would like to add my voice to the above - Please, pretty please!

Participant

I'm having the same problem. I need to edit before resending.  I can't believe this is a difficult thing.    It shouldn't be.  The options of not resending without exporting contacts and resending an email with errors are both extremely short sighted options.  This needs to be fixed.

Occasional Participant

It would be VERY useful to be able to edit the date AND time of a resend.

Thanks.

Participant

Are you kidding, you can't change your resend date, when you discover it's a holiday, for instance? 

Regular Participant

I understand the Administrator states you added a way in March 2020 with instructions set forth above, but it would be nice if you made it easier to find than a 6 step process.  Why not have just one button to cancel resend the way you offer a button to resend? 

Participant

How is it that it has been since 2018 and this still is not addressed? There are so many reasons to want to edit before the resend, in my case it's a broken link. It would be a quick fix but this software is not allowing the option. When oh when will this become available or are we just commenting into a void and unmonitored thread?

 

Regular Participant

"are we just commenting into a void ?"

Hear! Hear!  it's been so long., and nothing done!

I rely on resend to reach a big slice of my customers who miss the first one, but not if there's an error or a change in information since the first one sent out. 

PLEASE, PLEASE do something abut this!
 
Moderator

Hi @LeeP89 thanks for sharing your want on this feature as well! There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. However the more requests a thread like this receives the higher of a priority it can be given by our Product Team.

 

I did also want to make you aware we have read your feedback, as all feedback is read by Constant Contact employees. I apologize while we may not respond to every comment – it is acknowledged and tracked appropriately. In fact, here is a section of our Community that helps explain what we do with our customer’s feedback.

 

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