It would help a great deal if campaigns could be edited and created via the mobile app. It seems as though the app is completely pointless with how limited its functions are.
I tried to copy and edit an email campaign that I had created online and then needed to update via the mobile app. After contacting customer support, I learned that campaigns created online are not accessible for edit and copy via the mobile app. This makes no sense. Often times I will start a campaign in my office but then need to finish up away from my office. Or if I have to send something out quickly while on the go, I can't copy and edit a prior campaign (I have campaigns that I just need to change the date and time on) via the mobile app. The two platforms should work seamlessly.
Constant Contact is now bordering on the unusable!! What happened? Trying to do anything on a mobile device is mostly impossible. Using a desktop computer is doable but still not great. The image editor is rubbish compared to the previous one. Not happy!
Hello @TheStudioCV,Thank you for reaching out to us with your feedback! We always want to work on improving the product for our customers and I want to hear more about your experience. What types of edits are you doing on a mobile device? Are you using the Constant Contact app? What is it about the image editor are you not happy with?
Response from @TheStudioCV
We do the majority of our business management, including our Constant Contact emails, using mobile devices Although not perfect, we were able to work around some of Constant Contact’s shortcomings when it comes to using Apple iOS devices.The latest iteration of Constant Contact however is almost impossible to work with on iOS, resulting in us having to use a computer. The UI is not designed for mobile computing.The Constant Contact app is of limited use as it will not allow edits of emails created on the Constant Contact website. The emails that it allows us to create are too simple and don’t allow us to use custom templates.We use frames around a lot of our photos and were spoiled for choice with the previous image editor. The new editor is the opposite with limited choice. Combine this with a UI not compatible with iOS and makes for a very frustrating experience!
Thank you for answering my questions as this information is very helpful to us! I think you make some really great points here and I will be opening this up to our voting section where users can vote and comment on this idea.
Many thanks Candace!
I wish you could do more through the mobile app. There are times I need to send something out to our constituents and am not near my laptop to access it. Having the same sending / creating capabilities on the app would be SO helpful and much more user-friendly than having to use your laptop every time to send a campaign. Crossing my fingers this will be an option in the near future.
Hi @KarenS660. Are there any features in particular that would make it easier for you to create campaigns on the app?
I cannot edit drafts/saved templates through the app. It gives me the message: “this campaign can’t be edited in the app,” with the lock 🔒 icon. If you know how to change this setting for my drafts/templates so I can edit and send them in the app I would be so grateful! Thanks!
Thanks @KarenS660! We are in the process of fully releasing a new cross-device editor that has the ability to edit a campaign whether it is created on a desktop or through the app. While it's not available through the desktop for all customers just yet, if you create a new template through the app, you can then make edits through the app or the desktop.
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