Eliminate the code that turns off the ability to close the text box

0 Votes

First up -- I am a web programmer, so that has definitely colored my opinion of this problem and how much CC is responsible for fixing it ASAP. My apologies in advance.


Occasionally when editing text box/block, your server will have an error when I click "save" and then you are stuck there with the "save" and "close" boxes nonfunctional. The only solution is to reset the entire page thereby losing all of the changes you have made in that mailing and without knowing which changes you made. This can cost hours of work and, frankly, is not acceptable. This does not happen often, but when it does (like a few minutes ago to me), it makes me not want to use your product anymore.


The solution is easy: Allow us to close the box and return to the document, or at least save the document, at any time. I recognize the issues that might cause for your side - but the critical item is not ever losing hours of work.


I have seen various work-around ideas posted telling us to not re-use previous blocks, not paste into the block, etc. Basically - do not use your product the way YOU programmed it to be used. If you do not want people to copy blocks then eliminate the ability to do so. If you do not want us pasting formatted text then do not allow us to do so. Again - the solutions are on Constant Contact to implement and not your customers.


Adding to this is the fact that I have had this happen even following these recommendations, so an overall way to override this aggravating bug needs to be implemented.


Please contact me if you have any questions.



Occasional Participant

FYI - I was eventually able to override the box and have it save it by messing with the active page code.

Status changed to: Voting Open

 Hi @LizH23

Thanks for posting. When the save and close buttons are unusable is there any error on the page? Do you see any spinning wheel?


You're right that there are a number of issues with this editor that we're aware of which is why there is a new editor available now. Has anyone mentioned the 3rd generation editor before? I'd be happy to turn it on so you have it as an option in your account. The existing editor would still be available for copied emails. 

Occasional Participant

There is an error message that comes up before the bug surfaces. It says the connection to Constant Contact has timed out - or something along those lines. Then I am just left there with both options of save or cancel as inactive.


Yes, provided we can turn off the 3rd gen editor if it does not work out and trying it does not harm anything we have in there right now then I am certainly willing to take a look at it.

Status changed to: Closed - No Action

We believe this was an issue when using our legacy editor which has since been retired. If you require assistance, please post on our Get Help board.

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