Lists in click segmentation are not alphabetical

I LOVE the new click segmentation feature. It is going to up our marketing game. And all the other new features like A/B testing that Constant Contact has been lacking in for a while. I'm SUPER excited to use all of these - but WHY in the good lord's name is the new click segmentation feature in a completely random order?! We have nearly a hundred lists, and having to dig through this gigantic drop down that is in seemingly no logical order to implement the click segmentation is absolutely bazarre. Please at least alphabetize it!


Could the list of items that pop up above the Click Segmentation option be ordered alphabetically?

At the moment it is a completely random order of lists which makes no sense and takes ages to look through to find the right list to attach to.


Is there a reason why the lists appear in random order in the drop-down menu when you want to segment a link? 

I'm creating a link > I want to add a list for people to be added to when they click on the link.

Instead of an alphabetical list or a list of lists in date order, I get a random jumble of contact lists which I have to search through to find the correct list to link to.


Hi @OACP these lists are displayed in order of the date they were created. Having these lists appear in alphabetical order instead is actually a feature request we are actively collecting feedback on. In fact we have merged your post into this larger thread so your request can be submitted to the appropriate teams.


Thank you. I note that the original request goes back to 2017. How long does it take to implement a change? An alphabetical listing is fairly basic I would have thought. And somewhere else on this topic, a CC moderator response was that the list appears in date-created order. No, it doesn't. It's completely random and really needs fixing.



Yes please fix this feature to sort alphabetically. I know this request has been made multiple times. I have also commented on it in the past. OACP is correct, it does not display in order of creation. It is completely random. Please fix this.

Frequent Participant

Just piping in to confirm that OACP and ModernShoe are correct, the Click Segmentation Lists are in a completely random order that has nothing to do with date created.


@Frankie_P, what's the timescale for this response, please?

And could you provide some evidence that the click segmentation lists appear in the date order they were created, or signpost to where the switch is to turn this on?

Thank you.


Are there plans to add this search feature in the future? I agree with what @DarciAyur wrote, this would make things much easier and save me a lot of time.


I was a software engineer at Boeing, this is a trivial fix. Why in the wild wild world of sports has this not been fixed. I bet Mailchimp has this feature. Do you want us to leave?


Yes. Let's do this please. Having the lists be in alphabetical order for click segmentation dropdown menu would be amazing. I think we're at almost 5 years now! 


Agree! using this feature takes so much time to find your segment - Please Alpha it! that's how i found this thread because I was looking how to alpha it.  frustrating and time consuming if you have lots of segments.


Regular Participant

Frustrating to see that this has still not been resolved. We have about 100 lists now and when adding Click Segmentation to a Link, it takes 2-3 minutes to find each one of these due to the random presentation of the list. They are NOT sorted alphabetically and they are NOT sorted by date of entry. For clarity, the lists are sorted alphawise when viewed as a contact list but that is not where the problem lies. The random nature of the presentation occurs when linking an image, text or button to a Web URL and Enabling Click Segmentation. At that point the GUI asks the user to "Select a contact list from the dropdown below" when clicking the down arrow, the lists are revealed and a previously created list can be picked using the GUI, IF IF IF you can actually find it given the random presentation of pre-created lists. You can create a new list. The GUI then does a compare with the name the user is trying to apply to the new list and if it is already in the randomly sorted collection of pre-existing lists the user is told that it exists already (red type) but the user cannot say something like "Ok use that". The user either picks another name for the new list or goes on the time consuming "hunt and pick" through the randomly presented list to try to find the previously created list so it can be chosen.  To see that this has been an unresolved issue since 2017 calls into question either the comprehension of the issue or the effort to resolve it. To put this into temporal context, the Willys jeep was designed and demonstrated in about 10 days!  It's time to put this one to bed. Click Segmentation is a great feature which is being undermined and rendered impractical for use in the real world by the lengthy delay in fixing the problem. To add insult to injury, the more the user puts Click Segmentation to work, the worse the problem gets! 


20220406_0807... screen shot below added to illustrate issue. 



Status changed to: Acknowledged

Hi all. We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. There are no immediate developments happening, but we are continuing to share the feedback. We will mark this as Acknowledged and continue to keep this thread updated with any movement.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
What's New?

See the latest Constant Contact product release notes and updates.

Learn More