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New look is a disaster

New look is a disaster

I really do not appreciate the new look. The first page after login is unhelpful. I've never quite seen anything so bad! There should be a common toolbar, as before, to quickly access all settings, options etc. Why change something to make it worse?? I now have to click on 'Contacts Growth Tools' to get where I want. At least that's the way I found. Current layout is not evident, intuitive or user friendly.

 

You would be much better advised to spend your time improving the email editing experience than playing around with the visuals. The editing experience is always lacking, and does not seem to get the attention.

 

I am not averse to change, but change with the result of degradation of user experience is counter productive.

 

A paid customer for many years, I join some others here in saying I will start looking at alternatives if there's not some serious improvement.

91 Comments
All Star
I logged on today after being our of the USA for the past two months. While I was away, you changed the look of the web site. Very nice, however, I wish you would spend more time improving the functionality of the site than tweaking its aesthetics. For example, Why does the introduction block not allow standard formatting options like indentation, first line indentation, hanging indentation, etc? I had to call in to get instruction and who has time for that? In order to indent a block of quotations, I had to create a table. What's so hard about imprving formatting options? on how to set apart
Moderator
Status changed to: Voting Open
 
Visitor
The new formatting/site layout in general is not attractive nor is it convenient to use. The left orientation of all working windows for newsletters is less than useful with large format monitors, which are the norm in 2016. This change has started the conversation of moving away from your services entirely.
Occasional Visitor
New format on main email page does not allow easy access to old emails. Needed to copy an email from last JUly. Took way too long to get to it with new format.
All Star
Awful...what's the point of this? Why monkey with a great system? We are busy enough without having to try to decipher the new CC format.
Regular Organizer
Status changed to: New
 
Regular Organizer

Thank you for the feedback, is there any functionality with the new interface specifically that you are disspaointend in? 

Visitor
Why is everything so big, and so little information on each screen?
Member
This is crap...
All Star

I agree that the new design is a disaster. I wasted twenty minutes of productivity yesterday looking for an old email. Of course, if CC had a searchable feature then I could find it within seconds but they don't. 

 

At least with the old design I could find something within 10 minutes. With this new design you double that time as they don't list old emails on multiple pages - they list them all on one page. And you have to literally wait while the old campaigns load up. 

 

We've been CC customers since 2010 - I think it's time for something new. 

Member

I have to add to my earlier comment. I also use the archive feature for our emails to link to them from our website. Previously I was able to add & remove links to this page, which I would then 'publish'.

 

It appears that this is now just gone (replaced with something unsuitable)! **bleep**! Removed - irrespective of users currently using a feature. No warning, no contact. "Hey, people are using this feature - let's just remove it, and not tell them!"

 

This experience is now veering from bad to worse. I am not paying USD 65 a month for this kind of service.

 

A paying customer since 2010, as soon as I research a new solution, I'm planning to be out of here. Your disregard for your customer knows no bounds.

Member
First screen up had been campaigns. Why did this change? Is there an option I can set?If not, why not?
Regular Organizer

 Thank you for the feedback, are you referring to the new site interface?

Regular Organizer
Status changed to: New
 
Regular Organizer

Thank you for your feedback, could you share some examples? 

Regular Organizer
Status changed to: New
 
Regular Organizer
Status changed to: Voting Open
 
Regular Organizer
Status changed to: New
 
Regular Organizer

Thank you for sharing your feedback, what screen did your normally see when logging into Constant Contact?

New Member
What has happened? It seems that things have changed, and I can't seem to preform the simplest tasks on constant contact. All I want to do is copy a campaign and change a few images before sending it out, but it is proving to be a big hassle.