So you take my money every month but the one day I really need help before Black Friday in Canada you are closed??? Why would you sell to Canadians if you don't help them on their holidays. It is bad enough that you changed all the formats and then aren't available to help. Typical Americans, the world revolves around you and you have no idea what is going on beyond your borders. So disappointed. Didn't even let us know you wouldnt be providing services today to Canadians I pay for the service and expect it. Extremely poor service, poor communication and US centric.