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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Open Rates Inaccurate

Open Rates Inaccurate

Our open rates aren't counting people who've opened our emails on Android devices.
CTCT Employee
Status changed to: Open Questions

Hi @Pitt-Race2014

I'd be happy to take a look into this for you. I sent you a private message asking for examples of customer's email addresses who have opened your emails that are not listed in your reporting as opened if you could please reply back there so we can dig into this further.

Status changed to: Closed - No Action

Since there have been no additional comments on this thread since April I am closing it as No Action. If you are still having trouble please reach out to us!