Please support foreign characters

Please work to support foreign characters. Chinese audience is a sizeable chunk of business and for such a large email management tool it is strange that you cannot support it. thanks.

Top Answer
Kyle_R
Administrator

Hello,

 

We are considering this idea to be implemented. Most of these comments were due to the limited support to foreign characters in our legacy editor. With the retirement of that editor, we no longer really have issues with supporting the characters mentioned here. Non-English languages, em dashes, curly quotes, etc. are all displayed as expected. One exception to that may be right to left languages which could run into some alignment issues.


71 Comments
allergyking
Participant
Has this still not been remedied? —
EpiscopalRI
Member

And &nbsp !  


@CarrieD152 wrote:
Hello Constant Contact, When entering copy into the email, we're unable to use the em dash. Instead, it's truncated into a hyphen. The dash is a vital piece of grammar. Please allow its inclusion. Additionally, when entering a caption under a picture, once saved, the text defaults to white. Invisible, in other words, on a white email. This seems counter-intuitive. Please remedy. Thank you. Kevin at Hudson Valley Lighting

 

TomS63
Regular Participant

<span style="letter-spacing: -2px;">----</span> (EMDASH IN CC)

MarkT701
Participant

When will you permit certain Polish language symbols.. in particular ż

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MarkT701
Participant

When will you permit certain Polish language symbols.. in particular ż

 

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Marc-Carrier
Occasional Participant

It is such a time suck to have to go into Word and create a symbol, such as a trademark or registered trademark symbol, and paste it into my email text.  It would be so much easier to insert symbols used frequently in business and superscript and subscript them in the text editor.

Thanks!

GaryB39
Occasional Participant

Other than the pull-down for strike-out, subscripts, etc. could you add a list of

special characters to insert, such as 1/2, 1/4, hard-space, or allow &#number notation?

MichaelB7411
Participant

I would like, from to time to time, to be able to add "symbols" to my text.  Registered trademark, copyright, 1/2,  divided by, etc.  Symbols that are normally found in WORD or similar software make communication more professional and appealing.

BrachaB
Participant

Hi, 

 

I would really like to See Hebrew become a supported language on the platform. It would greatly enhance the content of our school's newsletters. 

SteliosS7
Occasional Participant
Hi, It is an old request to have the possibility to write greek text in the subject field.
Tagg_Design_Inc
Frequent Participant

Agreed. Placing two spaces after each other to fake increased word spacing (as kerning and tracking controls are missing - not surprising though as HTML lacks controls for these too) also gets replaced with a single space.

JulieL34
Super Participant

EM DASHES! EM DASHES! EM DASHES! 

I can hardly believe you released a new "editor" and still have not made provision for em and en dashes. I can understand not providing every special character known to humankind, but em and en dashes are essential.

 

Your competitors have no problem with accepting html coding for these characters, so it can't be all that hard to do.

JudyW6533
Regular Participant

I have had people ask me why I don't use em dashes in my emails...and I have to say that the Constant Contact editor doesn't support them. I'm embarrassed that people think I don't know better. Please allow em and en dashes, as well as other common symbols (trademark, registered trademark, copyright).

 

 

AndyLangCLE
Participant

I want to add my voice to those calling for supporting m-dashes and other extended ASCII characters in Constant Contact. These are standard characters and widely used in email and other communications. The HTML work-around is time-consuming and inconvenient. 

JulieL34
Super Participant

What html work-around? I have yet to hear of one. None of the html codes for em dash that I am aware of will work in CC even if you DO go into the code window (which they aren't gonna let us do any more anyway).

ColinL
Regular Participant

In Canada, many words and phrases come from the French and appropriate accents are expected.. like the word resume (has different meanings for programmers or job hunters if the accent is not there)

SebastianKnight
Frequent Participant

 

Now why can't I do that in one of your emails?????

SabrinaK203
Member
I sell wine, and often use french / European words /names in the subject line. Lately I've had a few of these Email subject lines be with weird characters, for example instead of Chateauneuf du Pape, I get Châteauneuf-du-Pape, or for the simple word Rosé I instead get Rosé. This is rediculous that they do not have this corrected yet and require me to go find something called a UTF8 which is something I am NOT interested in. The agent offered nothing to me for this dumb issue (making me look ignorant in my emails having to spell things the American incorrect way). I wonder if Mail Chimp has this issue?? I thought Constant contact worked with an international market place.
SabrinaK203
Member

Also, it definitely looks like spam to any of my recipients servers with characters like this in the subject line.  Really bad.  Also, I do not see how to edit my already posted feedback.  In being annoyed here, I mispelled Constant Contact.

 

Chris_L
Employee
Status changed to: Open Questions

@SabrinaK203 I apologize that you have been experiencing an issue with your subject lines.  Those characters should be supported.  Do you type the subject line in directly or do you sometimes copy and paste it from another source?  Do you notice it happens in some cases and not others?  Would you be able to provide me specific examples of subject lines you have used in the past that have not displayed correctly so I can do some additional testing?

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