0 Votes

YOUR CHANGES STINK FOR BUSY CLIENTS

 

Whomever told you to make all those changes and not notify customers should be fired. I have wasted over 4 hours on a **bleep** holiday just to try to get what used to take minutes out to our following. The changes are not intuitive, huge waste of my time, and causing enough frustration that we may just move our account. I don't want to spend hours on tutorials. I want to get in, copy, paste, update and be done. Your changes have made that virtually impossible. The rep, Nikki, was wonderful, but your new program is a 0 on scale of 1-10 with 10 as best. Next time, actually TALK to your customers than some idiot who thought more bells, whistles and hassles were a good idea.

2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @PattyP51 we're sorry to hear you feel this way about the changes we have made in our system! What specific changes do you find to not be intuitive? Having any details on this or what steps you would like to see instead is helpful information to pass on to our Product Team.

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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