I'm not sure if this is the right place for my comments. My almost weekly phone calls to Constant Contact, wasting approximately 30-45 minutes each call, have only resulted in a suggested "work around" which may or may not work, or just a "we can't do that any more." I've been a customer for almost 20 years and I am now giving serious thought to how I download all my contacts into a new mail service. Something happened late last year that obliterated the ease of creating and distributing newsletters through Constant Contact. To indent a paragraph, I have to type 5 periods and then change them to white so they fade into the background. Inserting a video results in a preview of color bars instead of an image from the video. The forward function is gone so when my emails are forwarded the format falls apart and looks amateurish. The ability to change the background color of a text box is gone. Divider lines can only be horizontal. I can appreciate that you are "continuing to improve the Community," but wish you would devote some time to improving the product I am paying for monthly.