Screen reader compatibility for emails

0 Votes

Constant Contact does not comply with the Americans with Disabilities Act Accessibility standards because it does not allow the sender to designate certain text as headings.   I have heard tale that there is some way to do this using html code - but I have not been able to easily find it.  Also if I were going to edit the code for things as simple as headings what am I paying for.   Please advise if there is any way to designate headings for accessibility users currently and if there is any plan to make this feature user friendly in the interface.

8 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @KarinM225 are you looking for ADA compatibility in the email campaigns you send? Or ADA compatibility within your account itself? How would you expect to designate text as headings?

KarinM225
Occasional Participant

It is the emails that you send that are not compliant.

 

A user using a screen reader for a visually impaired reader should be able to tell the difference between text and headings or headlines -- and different levels of headings.  Right now the only way to do that would be to open up the html code (which I could not find) and designate it.

 

I am looking for compatibility in the emails
 
You should be able to easily designate something as a heading so that a screen reader can tell the user where the headlines are from the html code.  
Frankie_P
Moderator

Hi @KarinM225  what screen reader are your contacts using?

CarrieC364
Participant
Your website is not very user friendly to someone using a screen reader who is blind. This is to bad because I hear of it often,, however, it is always followed up with the fact that it does not work very well in terms of accessibility.
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @CarrieC364. I really am sorry to hear that you’re having difficulty. I apologize for your experience today and want to make sure that I'm sharing this with our technical teams who are committed to ensuring customer satisfaction. Where are you experiencing issues when working in your account so I can capture this information?

Arkansas-Extension
Occasional Participant

What is the timeline for Constant Contact making their emails accessible or at the very least, provide text-only email options for clients? Please do not reply with "We're working on it" or "You can do this yourself via a very cumbersome process of creating a text only email that also inludes all the HTML template features we have in all of our templates."

 

Please reply with a detailed timeline for this major issue.

LindaA4233
Participant

The development team needs to work with VFO to allow individuals using screen reading technology (JAWS) to be able to successfully generate a campaign after its creation. Additionally, the .html markup is lacking in Firefox ESR and some of the links aren't accessible.

Frankie_P
Moderator
Status changed to: Voting Open

Thanks for following up with these details! We have opened up this idea so other users can weigh in on this request as well.

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