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Search Feature Missing Campaigns in Results

Search Feature Missing Campaigns in Results

Your search function is frustrating and not useful. If words are in a title of a campaign, they should just show up when I use those words in search.

38 Comments
Visitor
hi there, the campaign search functionality is not very accurate or usable. after about three attempts only getting campaigns from two years ago, it is quicker to manually go thru the campaigns to find one from last month containing exactly what i searched for.
CTCT Employee
Status changed to: Open Questions

 Hello @MonteH31,

Thank you for taking the time to let us know about your experience with our search feature. This is a newer feature and we definitely want to know what our customers are experiencing while using this tool. What were you trying to search for when this happened? Were your campaigns sorted old to new?

CTCT Employee
Status changed to: Open Questions

Hello @LeslieJ,

Thank you for reaching out about this! I want to make sure I understand your pain point. Is it that when you search for a term a campaign is missing or is the search pulling in content that doesn't contain your search term?

Visitor
The "Search Campaigns" box does not seem to search campaign titles. I searched for Guest Welcome Email, and got nothing, when I clearly have a campaign titled Guest Welcome Email 2019-04-14. This search function should include campaign titles and not just content.
CTCT Employee
Status changed to: Open Questions

Hello @CarrieA1,

Is this something that you are experiencing with multiple campaigns or is it just when you are searching for  Guest Welcome Email 2019-04-14? You do have the ability to search by campaign title so I'm thinking this may be related to something different. 

Thank you for finally adding a search button. However, it still does not find all campaigns with the related words so I have to go searching for it on my own.
CTCT Employee
Status changed to: Open Questions

Hello @MarriageMinistries 

I'm glad to hear you are liking our search feature!
What were you searching for, and where in the campaign was it (was it in the subject line, the content, etc..) It would be interesting to know what you were using search to accomplish.

Regular Visitor
I've used exact spelling and sentence case for search campaigns and it only seems to pull the Legacy campaigns, not current ones
CTCT Employee
Status changed to: Open Questions

Hello!

I'm interested in learning more about your experience! What were you searching for when trying to find the campaign? What was the name of your campaign? 

Occasional Contributor
It's REALLY annoying that I cannot search campaigns! I put a complaint or two in about this a while back and it's still not resolved. I just searched for a campaign I did on Bellacana wines and searching the word Bellacana results in nothing, however I know I sent an email on it May 16 (after hand searching through your calendar). I complained about this over a month ago! Rediculous it's not fixed yet. Sorry, I don't have time to dig right now to find the ticket number for your rep who agreed it was a problem on your site.
Administrator

Hi @SabrinaK203. I'm sorry this is happening for you. We've seen similar instances happening as well with other customers. I was able to locate the campaign using the Search feature under the Reporting tab. Does this work for you (I also noticed it was spelled Belacana in the original email)?

Occasional Contributor

Hi - wanted to add clarification as I am having the same issue.

I sent several e-mails in the past few month that have the word "survey" in the campaign title.

If I search "survey" and toggle from "new-to-old", these e-mails do NOT come up. I get e-mails with "survey" in the title from months and even years ago, and they do appear in "new-to-old" order, but the newer emails are excluded. This seems to be the case with other terms I'm searching. Campaigns from the past 7 months or so are not showing up in search. Very frustrating.

Occasional Contributor

Hi, I am also having issues with this, as CEEMktg described. The search does not seem to comprehensively return all results for any given keyword - I am able to find the campaign I am searching for maybe 50% of the time. 

All Star

I'm having this same issue. Searching a string of numbers or a client name yields no results, yet I can manually search for campaigns I've created and find them.

Regular Visitor
so far it's useless
Administrator
Status changed to: Open Questions

Hi @DaveM68. Could you explain more what you mean by this? How have you used the search feature so far? Were there campaigns that have not appeared when you have done a search?

Regular Visitor

When I type i a text phrase from an email just below and listed under my existing campaigns it finds NOTHING of the matter.  Let's say for example I have an email I created a couple of days ago and it has the word DOG in both the subject and in the body of the email (which DOG wasn't the case but using it as en example), it came up and said:

Sorry! we couldn't find any results for "DOG".

Please make sure everything is spelled correctly, or try viewing all campaigns.

 

I tried it NUMEROUS times, and I also just tried it again to get the response I typed in above..
Regular Visitor

Also, when it does find search content it's all random.  It's putting random dates from 2014 before 2019, and all crazy dates in between.  Nothing sorted, just random stuff from random dates.

Administrator

Hi @nyckr. Thank you for bringing this to our attention. Could you give examples of keywords that you have used in the search that haven't produced results?

 

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@CEEMktg I was able to replicate the same issue with your survey keyword. I've noted this in your account. As a workaround for the time being, you can use the search function under the Reporting tab since this will pull in your more recent emails.

Administrator

Hi @ShannonS662. Could you provide examples of keyword searches that you have done that didn't pull in a result? If you do these same searches under the Reporting tab, do you see the correct search results?