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Several Suggestions for Autoresponder Series

Several Suggestions for Autoresponder Series

PLEASE MAKE AUTO-RESPONDERS MORE USER-FRIENDLY / DYNAMIC / FLEXIBLE!

Why did CC change their auto-responder series? The old one was way better. I used to be able to activate an auto-responder - pause - edit - add in more emails - reactivate. Now I have to copy the entire thing to add in more emails and then delete the old one? I also used to be able to copy email templates (for auto-responders) from older auto-responders from even 6 months back. Now the only option is to copy templates from the most recent emails. Some of these changes are so silly and unnecessary. Please just make them easy, flexible, with the ability to copy, pause, activate, reactivate, add more emails, delete emails, copy templates from any time period, etc. Why the sudden restrictions???

3 Comments
CTCT Employee
Status changed to: Open Questions

Hey @DeannaH10, I really appreciate you sending this feedback over. We've received a lot of requests for the features that you've mentioned in this thread and we are definitely looking into it. We're actively working on giving users more control over their edits as well as providing more copy options. 


When you want to make edits to your campaign, are you wanting the campaign to continue sending while you are making those edits and then once you're done, are you wanting it to start using the most updated version? Some users prefer the campaign to stop sending until the edits are made, so I'm just trying to get an understanding of what'd work best. 

CTCT Employee

From DeannaH10: 

Thank you for reaching out. Either, or, is fine by me, so long as we can continue on with our existing nurture instead of having to cancel the nurture, re-create the entire thing with the new emails, and then re-activate. The older autoresponder version allowed us to pause it, add new emails to the existing nurture, and then un-pause it. That worked great. I have my bi-weekly newsletters on an autoresponder series to save me time and help me better schedule the newsletter frequency. It’s great to be able to add to the existing nurture on an on-going basis. I also have lead nurture campaigns where, when things change in our organization, I would like to be able to make those necessary edits to the nurture emails to better nurture leads and potential customers. Again, I now can’t pause > edit > un-pause. It seems I have to cancel > re-create > activate again. It would also be great if there wasn’t a cap on the number of emails you can include on an autoresponder. Right now it’s capped at 15 emails. While we’re at it, can you please add a ‘search’ functionality to email campaigns by title or name; right now you can only search previous email campaigns by date. 

Thanks for keeping Constant Contact great!

 

Hi Chris_D

 

Is there any progress with adding these features back into the automated series function?  I'm really frustrated that I can't add additional emails to existing autoseries, this is really limiting and particularly frustrating as CC used to offer this when we joined.  Given the feedback from many other users, I'd love to know when you're adding this back in, I feel it's a fundamental flaw of the software!