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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
I like to send emails that begin Dear [First Name] [Last Name], but when I send a draft as a Test message to a few of my Contacts for review and editing, they only see Dear [My Name], not their name. I called CS and was told this is just how it works for a test message. It would be better if every part of a test email appeared just as it will in a a live send. I have accidentally sent several messages where I did not do the field name insertion correctly and everybody got addressed as [My Name]. This was embarrassing, and would not have happened if my Test messages had tested the insertion feature along with everything else. Thank you for considering this.