Every bloody time YOU MAKE A SYSTEM CHANGE on how to prepare and send out an E-Mail, as happened to me between the E-Mail I prepared to send out on 3-3, and the one I wanted to send out today - NO INSTRUCTIONS ON HOW TO NAVIGATE THE NEW SYSTEM. And I've been with you for years and years, and you do this every time. Why do you assume that everyone is digital, and can figure these changes out for themselves? I'm digitally challenged, and it would be great that when you make changes you give explanations about the changes and how to deal with them. You do this to us every damned time!!!