Toolbar disappears and drops to bottom of large block

The new version of Constant Contact is not user friendly.  Simple COPY and edit of campaigns is taking an extraordinary amount of time which most of us do not have to spare.  I do not find any of the features effective.  Why does an editing bar stay at only the top and bottom of the campaign?  Why when text is pasted in does the cursor move to the top of the campaign - every time?  Please bring back the familiar, user friendly constant contact that worked well for your clients.  I cannot afford to spend the amount of time now required with this update to edit a simple email campaign.  Time is valuable, please fix this!

Top Answer
Frankie_P
Moderator

Hi everyone,

 

We apologize for any inconvenience caused by the formatting toolbar. In fact we wanted to update the status of this thread to indicate some awareness that we have heard your feedback and are continuing to collect reportings. If we hear anything in the future regarding this feature request, we will update the thread. In the meantime the workarounds we recommend are to separate the text into multiple text boxes or to scroll down to the bottom of the block to use the toolbar.


21 Comments
FirstNameL029140
Regular Participant

When we have a long text block, and want to bold and change the colour of some selected text, we have to scroll back to the top of the block to access the formatting toolbar.

 

It would be more useful to have it float at the top of the window, following us as we move down through the block.

Frankie_P
Moderator

Hi @FirstNameL029140

 

What is the name of the campaign you're having this experience with? The editing toolbar disappearing when scrolling has been fixed with the introduction of our cross-platform editor. Now when scrolling, the toolbar will move and display at the top or bottom of the screen to make it easier to edit your campaigns and format text without need to scroll back to the top of the block.

Frankie_P
Moderator
Status changed to: Gathering Information
 
RobertF19217
Member

Yup, just what I came here to say! By the time you scroll up to the formatting box, your text is no longer selected! Very annoying.

AlexeiG3
Participant

Looks like the new cross platform editor is causing problems for our users as well.

When it's working, the text control box is pinned to the top or bottom of the text box, it NEEDS to FLOAT when scrolling through, especially on a long text box.

Other times, the text control box disappears entirely, particularly when highlighting text.

We typically use Open Sans font for our releases, this may be part of the issue.

 

Frankie_P
Moderator

Hi @KathleenP830

 

What exactly are you seeing happen when you try to copy and edit your campaigns? What steps are you taking that is now taking more time than before? As for copying and pasting your text, what browser type and version are you working in? Operating system type and version?

Frankie_P
Moderator
Status changed to: Gathering Information
 
MVRPC
Participant

I agree with this post. why does the font toolbar need to go away at all. Why can't it be fixed? Why does it float in front of content? Also, the flat colors of the new template are not user-friendly because everything looks the same.

AWallGCUMC
Regular Participant

A great bit YES to this comment.  A few elements of the change are a disaster.  As we type our way down the screen, the formatting box disappears upscreen now and stays at the top of the text box:  so when we highlight something to edit a piece of text (such as making it Bold print), we can no longer see the Editing/Formatting Tool box.  We have to scroll all the way up to the top in order to see the formatting box/tool.  But then we can no longer see the text we were working on, so after hitting "bold" when then have to scroll back down and see if it worked.  This has made editing SO time-consuming.  We are also experiencing frequent glitchiness where when we type text, sometimes it doesn't appear on screen until after a delay of several seconds.  Our staff are really upset at how much time and frustration these two issues have caused, to the point that they no longer want to use Constant Contact.  Please, please, please fix this.  We want to continue to use your product, but if these two issues are not fixed soon, we will be forced to explore other options.  Thank you!

 

Grace and Peace,

Jeremy

AWallGCUMC
Regular Participant

By the way, multiple staff members are experiencing this on multiple computers and browsers, including Edge and Safari, PC and Mac. 

Frankie_P
Moderator

Hi everyone,

 

We apologize for any inconvenience caused by the formatting toolbar. In fact we wanted to update the status of this thread to indicate some awareness that we have heard your feedback and are continuing to collect reportings. If we hear anything in the future regarding this feature request, we will update the thread. In the meantime the workarounds we recommend are to separate the text into multiple text boxes or to scroll down to the bottom of the block to use the toolbar.

Frankie_P
Moderator
Status changed to: Acknowledged
 
KathleenP830
Regular Participant

What exactly are you seeing happen when you try to copy and edit your campaigns? IT PASTES AND THEN I CANNOT EASILY EDIT, THE CURSOR GOES TO THE TOP OF THE DOCUMENT.  What steps are you taking that is now taking more time than before? EDITING AND FORMATTING DUE TO THE AWKWARD LOCATION OF THE TOOL BAR (ONLY AT TOP AND BOTTOM) AND THAT THE CURSOR MOVES BACK TO THE TOP AFTER EACH CHANGE.  As for copying and pasting your text, what browser type and version are you working in? Operating system type and version?  I USE SAFARI AND GOOGLE CHROME ON A MacBook Pro.   Mac OS MOHAVE 10.14.6

Frankie_P
Moderator

Hi @KathleenP830

 

Thanks for following up with these details! We have tracked them in your account and submitted them to the appropriate teams on your behalf.

SusanW157
Occasional Participant

Exactly what all the other above commentators have said. Editing and formatting text is now so time consuming as to be useless. Your suggested work-around is also useless when doing large copy & paste blocks. This used to work just fine, but you "made it better".  I charge my time by the hour, but don't feel justified in charging extra time to deal with your programming errors.  You're costing me money. Please fix this editor ASAP.

Kyle_R
Administrator
Status changed to: Planned
 
user59424
Member

HELLO?!?!?!

This is a BUG not a FEATURE REQUEST.

Fix the dang bugs already.

Reformatting my emails as a workaround is not a viable solution.

And fix the fact that I can't paste text either.

More copouts, more delays and no solutions...honestly, it's just pathetic...

Frankie_P
Moderator

Hi @user59424

Feedback isn't specifically a feature request area. We're able to track instances of parts of the product not working properly. Through these posts, we're able to update those who are affected by issues like the toolbar not operating properly. These type of defects do get handled on a case-by-case bases so we can't guarantee a timeline. But we can confirm the defect is being worked on to be fixed for a future release.

JimA886
Participant

What genius decided to make changing font size, color, and setting so difficult in the latest versions?

When you highlighted text in the past, the pop-up menu was front and center when you are on your email or memo.

Now, you must scroll to to top of the page each time to change color, provide a link, or edit in any way.

I worked perfectly 4 months ago and now it keeps changing every month.

For someone who sends email out 5 days a week, this has added to my time and increased my frustration level that I am now looking at other products.

You must be getting blasted with emails about these changes and requests to put it back to where it was months ago.

Please santa, put it back and keep it easy!

Jim

CarolD19
Occasional Participant

Very frustrating..the tool bar is stuck on the messaging page which doesn't allow typing a message for a newsletter. I'm told cc is having a problem and in the meantime putting everything in boxes might help. This is just unacceptable.

Wait times on the phone are out of control long, the chat box can only do so much and doesnt' have screen share and now I'm supposed to wait for an email for when cc has it problem resolved. In the meantime I am not able to type or send new emails. Just really ridiculous.

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