Trying to send an email - spinning wheel won't load the page

[VasB]

Hello there, My username is vas@umd.edu I just tried to create a new email, but the wizard isn't loading. All I see is the spinning wheel. I tried logging in and out. I tried clearing the cookies. I tried using Incognito mode. I even tried using a different browser. I click "Create," then "Send an Email," and all I see is https://static.ctctcdn.com/ui/images1/campaign-ui/loader.gif Please advise. Regards, Vas.

[VasB]

Bump? The issue is still occurring for me...

[Hannah_M]

HI @VasB

I am sorry to hear this is happening, it sounds very frustrating! It sounds like you are working in Chrome, thanks for the details here. What was the other browser you have tried? Can you attach a screenshot of how this looks when this happens? It doesn't matter what browser you are in for the screenshot! 

[VasB]

Chrome and Safari both having the same issue, still 3 days later. Thanks for investigating. Here's a video. It's exactly how I described: https://ctn.wistia.com/medias/nph7pqoj9i 

[Hannah_M]

HI @VasB

Thank you for this video, this is super helpful! I absolutely understand how this would be very frustrating! I can't replicate on this end but I'm going to followup with you via email with a few additional pieces of info.

Thanks again!

[VasB]

Hi there! I reached out to my bandwidth provider and they said they're not blocking anything on their end. 

Regards,
Vas. 

[PeterB30]

I have exactly the same thing happening today.  Was there ever a resolution to this issue?

[Hannah_M]

We're going to close this idea as there have been multiple improvements from our side to prevent this and there haven't been any reports since January. Please let us know if this is still happening!