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Turn off Mobile Template Splash Screen

Turn off Mobile Template Splash Screen

Each and every time I copy an old newsletter to edit for a new publication ( I have about 50 clients I publish for in another account and 1 I publish for in this account ) I receive the mobile template splash screen.  It was great the first few times and I'll admit I even looked at a few mobile templates.  But I don't have the time, nor do I feel the need to switch everything I publish to a mobile friendly template.  I've looked at everything I publish now in a mobile setting - it looks fine - why the push to switch I wonder? How do I turn it off?  The splash screen is an annoying extra step and I've seen it enough I now have it comitted to memory.  HELP!  TURN IT OFF!

40 Comments
Moderator
Status changed to: New
 
Moderator

Thanks for posting this feedback, I've shared your kind words with Nicole and management.

Occasional Participant

I'm a little annoyed when I receive the "switch to mobile template" popup every time I use one of my own templates. As a company that is supposed to be on the cutting edge of email technology, it seems to me that ALL of your emails should be mobile-friendly, whether or not I am using one of your mobile-specific templates. It also frustrates me when I see all of these webinars that you guys are offering on your own product and then charging money "at a special rate" for clients. I am already paying for your service, so it seems like you guys should have free webinars for clients on how to use the service we are already paying for every month. Our company offers free webinars all the time (which, by the way, don't really cost you anything, because you're not paying for a space or food or materials), as a value-add for our clients. As a web-based service, it seems like you guys would offer the same, at a minimum.

Moderator
Status changed to: New
 
Moderator

Thank you for all of this feedback!

Moderator

Hi @DeborahN7

 

Thank you for letting us know your thoughts on the mobile template splash screen and I'm glad that the templates you've used have worked for you on your mobile device. Due to varying differences on mobile devices we are trying to convey to our customers the importance of a mobile friendly/responsive template to ensure that your email looks the best that it can across all the different mobile devices available for use-- especially since the majority of emails are now read on mobile phones and tablets. 

 

Thank you for your feedback, it is very valuable and I'll be sure to pass it along!

New Member
My Campaign Design looks GREAT!!! Thanks!!! Cathy Nichols
Moderator
Status changed to: New
 
Moderator

Thanks for posting!

All Star

Sorry, Natalie, but your reply was not helpful at all as Deborah's question wasn't answered.

 

I, too, would love to know how to turn off the mobile template splash screen. Maybe a check box option to not see the message again could be added to that window. If there is another way to disable that screen, please let us know.

 

 

Moderator

Hi @ChenoaG

 

I apologize about that. At this time there isn't a way to disable the mobile template screen that displays in an account other than by clicking the "X" to close out of the screen when it appears. I will be sure to pass along your suggestion about adding an option to not see the message again, so thank you for sharing that!

 

 

All Star

Unfortunately ChenoaG - CTCT did what it does best - blew smoke instead of providing a response with an actual remedy.  Don't hold your breath...I know I'm not going to.

Honored Contributor

It seems as though they don't really read the questions through.

I'm finding more and more that I have to rephrase or restate what I'm trying to say.

 

I was a techncial writer then developer for 20 years so I'm sure its not always my problem.

 

CTCT your losing it ...

 

 

Moderator
Status changed to: New
 
Moderator

Aweosme, I am glad to hear this! Thanks for posting!

Frequent Visitor

We send a minimum of 6 emails per week and I'm getting quite annoyed at the popup that keeps telling me about mobile users and choosing another template.  As you can see from our recently enhanced open reports, more than half of our customers open their emails on a COMPUTER so the template we're using is just fine. 

 

Why can't you simply add a "Don't show this message again" option on that incessant popup?  We're adults, and should be able to make that choice if we wish, no?  Don't you realize that your mobile templates are not the best option for some of your customers and we're getting really sick of being hammered with them.  Thanks.

Frequent Visitor
While I understand the need to do promotions on occasion, I don't need to be reminded about your mobile template EVERY SINGLE TIME I SEND A NOTE AND USE YOUR SERVICE. There is no OPT OUT and it is beyond frustrating, not to mention it is slowing my work down when I am using you to speed it up. Please, enough already with the pop-ups. Paul S. Garrard Founder and President PGPresents, LLC
Moderator

Thanks for the feedback on this popup. I am sorry to hear of ths frustrations but appreciate your thoughts!

Moderator
Status changed to: New
 
Occasional Participant

Definitely agree. All of the Constant Contact provided templates ought to be mobile friendly, for OBVIOUS reasons.