Unable to change a campaign's border color

When will that blue outer boarder color be customizable???

 

This is ridiculous. Hire a good programmer to make that bar customizable. I shouldn't have to be beholden to the blue. We're charged a sh!t-ton of money – everything should be customizable. Don't be cheap. Get this done. It's unacceptable. 

Top Answer
Kyle_R
Administrator

Hello,
Work is being done on this. The ability to remove or change the default outer border available in certain templates will be part of a feature that allows for a new outer border design element across all templates that could be added, removed, or changed (color, width).

 

There is active development happening, but I don't have a solid time frame yet. There are a few different internal teams involved, and the change has some design bugs in certain email clients that will need to be resolved before we can get this out.

 

We'll keep this thread updated.


15 Comments
Frankie_P
Moderator

Hi @JoshuaM097

 

Thanks for sharing this feedback with us! We apologize for any inconvenience caused from being unable to change a campaign's border color. The workaround we suggest is to use a template without a border, such as Basic Note. While we can't guarantee a time estimate on this feature request but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

Frankie_P
Moderator
Status changed to: Acknowledged
 
JoshuaM097
Member

This is unacceptable. Why isn't this being fixed? We should be able to customize the boarder color. 

JoshuaM097
Member

This will be going on the third month that I raised this issue – that the blue boarder color can not be customizable. Clearly there is a way to fix this, but CC is too cheap to hire someone to fix the code. Why hasn't this been fixed and when will it be:?

Frankie_P
Moderator

Hi @JoshuaM097

 

There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. However we are continuing to collect feedback on this request so it may be taken under consideration for future releases. The more request a thread like these receive the higher of a priority it can be given by our Product Team.

FVPD
Participant

Is there a way to at least get rid of a border/border color from a copied layout design? I have copied over a past layout, part of our brand that will not change, and cannot find where to even remove the border around the whole email...? Is this element not even changeable?

TrishM13
Participant

I agree - this is ridiculous.  I can't change the border color nor get rid of it.  Since when does an "update" reduce our options?  I'm stuck with a color that I don't want, and I don't want to use your darned templates.  This stinks!!!

JoshuaM097
Member

Thank you TrishM13 for agreeing with me. I can't believe how arrogant and rude they are to not make this fix high priority. I've asked for months for this to be fixed. Apparently, they don't care about providing a high quality product. It's not even "high quality" – we should be able to customize our templates, not be stuck with a color because they decided to skimp on a programmer who can make a basic change. If you find an alternative to constant contact, please keep me and everyone else here apprised. 

Frankie_P
Moderator

Hi everyone, we apologize for any inconvenience this experience may cause! The workaround we suggest in the meantime is to use a template without a border, such as Basic Note. We will however reach back out to this thread when there are any further updates we can share.

JoshuaM097
Member

Why isn't this being escalated and made high priority? Do you need to lose a lot of business before this gets fixed? LMK

SarahE737
Occasional Participant

I just realized that I am facing the same problem as JoshuaM097 and others - I copied my previous email template and tried to change the outer border color and cannot. I am now stuck with a pink border in my new email. All this happened after some sort of update to the editing function of CC. I've just wasted 2 hours of my time and haven't been able to fix it. Terrible customer service....

JoshuaM097
Member

Still. No. Fix. WHAT IS UP? 

Frankie_P
Moderator

Hi @JoshuaM097

 

At this time we do not have a time estimate of when this will be fixed. We will however reach out to this thread when there is any further updates to share. In the meantime, as a workaround, we recommend using a template without a border, such as Basic Note.

Kyle_R
Administrator
Status changed to: Planned

Hello,
Work is being done on this. The ability to remove or change the default outer border available in certain templates will be part of a feature that allows for a new outer border design element across all templates that could be added, removed, or changed (color, width).

 

There is active development happening, but I don't have a solid time frame yet. There are a few different internal teams involved, and the change has some design bugs in certain email clients that will need to be resolved before we can get this out.

 

We'll keep this thread updated.

DavidS5791
Participant

I do a church newsletter and have always changed my colors to match the liturgical colors. Now I have a green border around my newsletter and I can't change or get rid of it without a complete redo of my entire template. This is something that I was able to do easily before you "upgraded". There are other 'improvements' that have been made, too, that have made things much more difficult, like having to upload pictures instead of being able to drag and drop. I'd appreciate it if you'd stop 'improving' things that reduce the functionality of the program!!

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