User interface updates

I really do not appreciate the new look. The first page after login is unhelpful. I've never quite seen anything so bad! There should be a common toolbar, as before, to quickly access all settings, options etc. Why change something to make it worse?? I now have to click on 'Contacts Growth Tools' to get where I want. At least that's the way I found. Current layout is not evident, intuitive or user friendly.


You would be much better advised to spend your time improving the email editing experience than playing around with the visuals. The editing experience is always lacking, and does not seem to get the attention.


I am not averse to change, but change with the result of degradation of user experience is counter productive.


A paid customer for many years, I join some others here in saying I will start looking at alternatives if there's not some serious improvement.


I am trying to get a newsletter finished and sent out. Getting terribly frustrated with the new email creation system. Noone available to help on a Sunday. Too many restrictions on the layouts. For example, I just want to add text next to a video. Shouldn't be so hard.... Or are you suggesting that I should layout everything vertical? No more side by side because people are looking on their phones?

Not having fun. Will definitely be exploring other marketing services.

Frequent Participant

I don't think it is a disaster, I mean the word shows too much bad feeling. We should say its look is not as great as the old one :). Anw, I think user can easily work in here, that's main point.

Super Participant

I feel like every time you rework the interface you make it harder and take longer to do things. I agree with pretty much everything people have said in this thread, including there are some issues I had not even discovered yet that I know will cause me problems when the issue comes up.


Also strongly agree with the commenters who say you should focus more on functionality than aesthetics of the interface. What good are aesthetics if they don't allow you do do what you need to do.


The new interface is clumsy and hard to use! Please go back to the old one! There was actually nothing wrong with it, it worked and was fairly easy to use. The new one is just bad!

Frequent Participant
Block toolbar in a campaign floats down as you work inside the block; however, you can't access the top of the toolbar (to save, undo, etc.) unless you scroll all the way up to the top of the campaign document. Very inefficient and time consuming - what's the point of floating the toolbar if you can't access it entirely? Please fix. Thanks.



I don't know if it matters or not, but the new format for developing a constant contact is horrible.  I don't like to use the word "hate", however, I hate this new format.  It's hard to work in and does not give as many options as the old format or at least I have not been able to figure that part out.  I don't have a window of time to sit down with a tutorial and figure out this new formatting.  I have found myself going back to old constant contacts and using that template to develop new ones.  Please go back to the old way or make it more user friendly.  I use constant contacts weekly and multiple ministries at our church also use constant contact weekly.  We have an average of 3 to 5 constant contacts going out weekly and don't have the time to "fight" with this new format.


Thank You,

Mary Rogers

Fellowship Community Church

1226 Red Lane Extension

Salem, VA  24153


Established Member



Time to renew my request for elimination of the "new" interface.  How about giving us the option to use the old one? I have really tried to get used to the "new" interface, and it is just NOT working.  It wastes my valuable time.


Complaint No. 2:  The editor is ADDING html when I put in my html.  I then need to go back and re-edit the html I just created - AND WHICH LOOKED FINE - when I created it.


Please help.

Super Participant

I am baffled by what people are saying here, about how they have to edit the html. I would be happy if CC would even let us get to the html, which has been outlawed in the 3rd gen editor.


Maybe I could live with it, if pasting text into the wysiwyg worked properly but it really doesn't.


And I'm not sure really what is the purpose of bringing it up in this forum, since all we get is "that's a good idea, we'll put in a request for you" when it has pretty clearly already been decided not to allow certain features for fear of "breaking" the mobile accessibility.


Does anyone know if ANY of the things people have raised about features lost in the 3rd generation editor have been restored by Constant Contact???

Established Member

For Julie,

I have been using a CC editor for years that allows html access. Open a chat window during weekday business hours and ask about how they can get you html access.

Punc card


very clumsy to work with, time consuming to use, a step backwards.

I agree !

Just keep it simple.

Established Member

Well here it is - 2020.  Four years ago CC rolled out a new interface. In 2016 it was called a "disaster" - Guess what?  In 2020 it is still a disaster.  I have NOT become used to using it.  Now I despise it. It is almost as bad as dealing with the California Department of Motor Vehicles - and believe me - that is NOT a compliment. The interface is "All Show - And No Go".  Please, please, please FIX IT!


Totally agree. I hate it. It is not improved, it is worse. The user interface is impossible to use. I highlight text, and the toolbar (with fonts,colors, etc) either doesn't pop up, or if it does, the second I click on it to change a font or something else, it disappears! This never happened before. You can't control the colors of individual text boxes like you could in the past. It's too frustrating and I'm sorry to say that after years of using Constant Contact I am going to explore a different email program. I can't use it the way it is.

Status changed to: Closed - Indirectly Fixed

This idea was created during our redesign of the user interface in 2016. We are closing the idea as the requests originally escalated during this time such as access to events were addressed. We ask you leave feedback for more recent updates in a new post so it can be categorized properly. This post will be locked for new comments and kudos. Thank you!

Established Member

The "New CC Interface" - New as of 2016.  Now it is 5 years old.  And guess what it still fails in its fundamental duty - that of connecting the customer (Me) with my work.


What is my problem statement?

1.)  It is only accessible on a desktop computer with a large monitor.

2.) The amount of screen space used is significant and with a minimum of information.

3.) Access to my work flow requires too many screen changes and too much scrolling.

4.) New customers don't know any different because the current interface is all they have ever seen.

5.) Those of us who started with CC long before 2016 KNOW that the interface available then worked better than the one imposed upon us today.

6.) Beneficial changes are readily accepted, adopted, and used without much complaint.

7.) The 2016 change was NOT beneficial, has been accepted grudgingly, and the complaint list is long and voluminous.


I stated earlier that failures are difficult to acknowledge - yet progress requires failure, so that improvement may eventually be realized.


For the record:

As a fellow programmer - I really do appreciate the long hours and hard work that is necessary to create something that really works for a large number of users. The CC new in 2016 interface is a failure.


My credentials? I am Network Administrator for a 501.c.3 charitable organization that provides medical care for needy people. I am Webmaster for 12 domains that actually turn a profit. I am NOT naming names, unless you (CC Management) contact me privately - you know how - OK?


Let's take a trip down memory lane and consider other ideas that did not make the grade:


Google+ - Even the giant can fail

Galaxy Note 7 - Truly a crash and burn

Windows Vista - Looked good - at first

Microsoft Zune - Too klutzy to use

Windows ME - Do you remember this one?

MySpace - Crushed by Facebook

Olestra - zero calorie fat substitute


Going farther back in time:

"New" Coke - an absolute disaster

Sony betamax - technically superior, but trounced by VHS

The Edsel - Yes I am old enough to remember this one.


Bottom line - the folks responsible for all of the above failed products worked hard, used all of their considerable ingenuity, spent tons of cash, and yet they all failed for a variety of reasons. For each one there was a point in time when stark reality hit them between the eyes, and they were forced to acknowledge that in spite of all of their combined wisdom, effort, and cash - they produced a product that ultimately failed.


I encourage CC to cut your losses, dump the new interface, and revive the previous interface while your folks work on something better.






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