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Welcome email - BIG problem

0 Votes

Welcome email - BIG problem

This automated notice is a bad idea--

1) it sends to people without the administrator even knowing. In my case as a 12 year user, when I set up a new client I had no idea this was sending emails out until my client called up furious that 15 longtime contacts were getting this inane message. 

2) the criteria it uses to send the message is flawed, these are existing contacts!

3) when I tried to delete it, I could not. Then spend nearly half hour getting thru your auto attendant, then waiting for rep to explain how to make it inactive--lousy user experience!

4) I detest your automated operator

Bonnie Raindrop

2 Comments
CTCT Employee
Status changed to: Open Questions

Hey @RuthB008, thanks for your feedback! Would you be able to tell me which contact this happened to? 

Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.