ability to add a forward to friend in emails

ability to add a forward to friend in emails

I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.

Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. We want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this, I would recommend including a “View as Webpage” link. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a lead generation landing page within emails that you’re hoping will be referred along. If you wish to have your contacts share your email on their social media pages, you can include a Social Share bar in your email that allows your contacts to easily make this happen. 

267 Comments
Honored Contributor

Its not in all templates.

 

The system is a mis-mosh of different options at this point. 

 

 

Occasional Participant

If this helps anyone, here's a reply from the helpdesk (summarized)

 

"We currently have two editors in Constant Contact accounts. The generation 2 editor has the forward to a friend feature but the generation 3 editor does not have that functionality yet, although we are requesting it every time a customer asks for it.  There is no workaround at this time."

 

Is Constant Contact even developing the email marketing solution further?  I need a better solution than this.

CTCT Employee

Hello Nicole,

 

Thank you for your feedback. Currently the Forward to a Friend feature is not available in our 3rd Generation Editor. Our engineers are always looking for ways to improve our editor. I have passed along to them that the Forward to a Friend feature is important to you. Right now the only work around would be to instruct your customers to use the Forward button in their email client.

 

I will be emailing you with more information that is specific to your account.

 

We love hearing feedback from our customers! Feel free to use the Feedback button on the bottom left of your home page. Let us know what you love and what we can work on!

Occasional Contributor
How do I add this so recipients can forward campaigns without losing formatting
CTCT Employee

Hi @EstyR,

We are glad you asked about adding the Forward to a Friend Feature in the latest editor. Our Development Team is actively tracking feedback and information on this to determine the best way to approach that feature. Once an update has been made we would be happy to let you know. Thanks!

Visitor

In our case, we are a community church that is part of a larger church organization.  Our subscribers want information from the larger church and it is just a time drain to have to recreate the information!  This certainly seems like functionality that would benefit those of us in this particular situation.

CTCT Employee

Hello @CariA3

 

Thank you for your feedback. I can see how a feature that lets you forward an email to your own contacts will help you save some times when your are creating your account. We make updates often, and are always interested in hearing how each of our customers use the product in their own enviroment. I am going to add this to our feedback system where we share thoughts from our cusotmers.

 

I recommend that you contact the larger church. If they send out to several smaller churches information about the church and programs they may want to consider our Partner Program. They can have one account for them and several child accounts under them. They can create templates and copy them to the child accounts. More information about Partner Program.

Frequent Visitor
Hear, hear.

We also have wanted this functionality, and considered going back to regular old email for lack of it.

Our community has signed up to receive info from us, and that covers us occasionally forwarding other groups' emails.

It's still from us. We're curating it.

Maybe it's different for companies, but for us non-profits, it's very reasonable to forward occasional emails from other groups to our community.
Visitor

Thank you for the information on the Partner Program but, if there is any additional associated cost with that (which is not clear via the link you sent), I'm pretty sure the parent church would not be interested.

CTCT Employee

@CariA3

 

There is no cost to join our Partner Program. After they fill out the form one of our Account Managers will reach out to them and discuss their situation and see if the Partner Program would fit in what they want to accomplish. If they would like to learn more they can check out the Partner Program Association to learn more.

Visitor
It's email marketing for pete's sake! I need people to share it!
Regular Visitor
I had Constant Contact 10 years ago and it had a share and forward button available. Please bring it back. It is the very essence of why Constant Contact works - easy email formats that people can share and broaden the reach at no additional expense. Then you can fire the idiot that removed it, and the supervisor who didn't catch it or allowed it.
Visitor
I NEED THIS FEATURE!
Occasional Visitor

Please fix - Please.....  

Advisor

Do NOT instruct your customers to use the Forward button in their email client, unless you want to have to sort out mysterious Unsubscribes later.  If Customer A uses their email client's Forward function to send your email to Stranger B, then Stanger B opens the email and clicks the Unsubscribe link, it unsubscribes Customer A.

 

If you are okay with the instances where that will happen, go ahead and encourage forwards.  Some users don't care, because the instances are few and far between.  Other users who don't know about this issue spend time failing to figure out how Custumer A was unsubscribed, and spend more time failing over and over to simply add Customer A back to their contacts.

 

Michael

Honored Contributor
One instance when CTCT removed something that wont be missed.
New Member
Hello. I am trying to utilize the forward a friend option. I have gone ahead and set up the settings under the email features tab, however, once I open a template to work on, I fail to see how to insert a tab that will allow my readers to forward the email. Could you please advise me what the necessary steps are, and perhaps include that in your summary on how to set up this feature as it is quite misleading and difficult to follow. Much Thanks, Euro Stars Gymnastics
Moderator
Status changed to: Voting Open
 
CTCT Employee

Hello @EuroStarsG

 

Thank you for posting within the Community about this. After looking at your account, it does appear that you are using our 3rd Generation Editor (3GE). Within this editor, the Forward to a Friend buttons are not currently available. I am sorry for the misleading articles around this. I can recommend that our team that updates the articles makes it a little clearer that this feature is available only within our 2nd Generation Editor (2GE). 

 

Our teams are currently collecting feedback around our customers who want this feature in their accounts, and I have tracked that you would like this feature. If you would like I can set up notifications to go to you if there are any updates around the request for this feature. 

Member

Put back the "Forward Email" button into the newsletter templates so that our subscribers can easily forward to friends/colleagues.  Don't know why you ever removed it when you made the upgrade to the system.