ability to add a forward to friend in emails

ability to add a forward to friend in emails

I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.

Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. We want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this, I would recommend including a “View as Webpage” link. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a lead generation landing page within emails that you’re hoping will be referred along. If you wish to have your contacts share your email on their social media pages, you can include a Social Share bar in your email that allows your contacts to easily make this happen. 

265 Comments
Occasional Visitor

please. please it helped us grow our following 

Member

It looks like people have been asking for this feature for a few years.  Any reason why it is not in place yet?  It is an essential tool for growing our audience, and it is a tool that was included in Constant Contact in the past.

Administrator

Hello @DebL3. The Forward to a Friend feature is still something that our Product team is tracking but I assure you that they are listening to your feedback along with others who have requested this feature as well. I have submitted your feedback to them and the contact email on your account will receive notification of any updates.

CTCT Employee

Hello,

 

@DebL3

I would love to follow-up regarding this feature request, and maybe why it's taken longer than hoped to develop. In reality, it was one of the least used features in our previous editor. By that I mean, end users (your recipients) very rarely used the "forward to friend" link, favoring the email client forward instead. For example, more people would use the forward button in, say, Gmail, rather than a forward link in the actual email, or the footer.

Considering some of the other list growth tools we provide (website sign-up forms, Facebook sign-up forms, mobile apps, or just a "Join my List" link in the email), we saw Forward to Friend as the least effective of the bunch. However we've been looking into additional tools and options to help drive growth in new ways, possibly including forward to friend.

Would love to know your thoughts or suggestions!

Regular Visitor
Please consider using Forward to Friend or Friends as many may think forwarding to friends will happen automatically to all the friends.
Established Member
help
CTCT Employee
Status changed to: New

Hello @MCCCC. Would you please be able to elaborate on what you need help with regarding 'Forward to a Friend'?

Member

I would also like this feature available in the new editor, please. :)

 

I realized in the Knowledge Base that what you show looks drastically different than what I have and I was worried that it meant we lost features.  It is helpful to have access to a "forward to a friend" button, given we can still access the form on the backend in our account settings --- but can't actually use it in the editor. :|

 

Thanks!

Moderator

Hello @ORPA,

 

Thank you for the feedback! I have tracked this in your account. And thank you for pointing out it is still visible in the My Settings area. That's a great observation and one I will pass along to the developers as well. 

Visitor

my emails do not contain the option, once received by someone, to forward the email to another...?  is this just an old version??  Linda

Visitor
Can you please add the ability to have a forward to a friend. I keep getting unsubscribed notices and my viewers do not want to unsubscribe. I was told that it may be because they forwarded to a friend. Please put this feature back into the system or I may be forced to leave Constant Contact
Regular Visitor

If I try to forward an email I've made from my yahoo account, it gets distorted. I was told before that we need to use the "forward" button that's in the constant contact email itself and not forward from a third party, but I don't see any forward button on the campaign. Am I missing it? Do I just need to use the short url?

 

Thanks for the help!

CTCT Employee

Hi @SkylerD22,

 

Thanks for coming to the Community with your questions. At this time, the 3rd generation editor does not have a "Forward to a Friend" option. The best workaround is to take the short link of the email and put it into the email. This way, it won't be distorted when people try to view it. Usually this is done by making a copy of the email and sending it out (usually to a test list with your email address in it). Once the email goes into sent status, it will generate a short URL that you can copy and paste into your other copy! I will be sure to pass along your request for the Forward to a Friend option as I can definitely understand how it is important your emails are previewing properly. But in the meantime, the short link will work. Let us know if you have any other questions.

Moderator
Status changed to: New
 
Moderator
Status changed to: New
 
Member

It is impossible to recommend Constant Contact to other organizations who ask because of the lack of "forwarding" options. This is a huge void in the product. My recipients forward my messages all the time and they look awful and unprofessional. There is no way to prevent people from forwarding. The only reasonable option is to add a forwarding option that maintains formatting. 

Established Member

It would be great for Constant Contact to include a forward to a friend button or link with email campaigns. For our non-profit partners, this is especially important to forward and exchange information with our constituents for our fundraising campaigns. 

Occasional Visitor

As a former CC user I relied on the forward feature to allow me to track the reach of my email campaigns - regardless of whether anyone subscribed as a result. I manage a partner membership and being able to see where my emails are forwarded helpsme understand the behavior within a member organization. This the primary reason I returned to CC as a customer and I am very disappointed to find that this functionality is no longer available.

Moderator

Hello @NancyB6,

 

I sincerely apologize for any inconvenience caused by the feature not being available in the third-generation editor. I understand how this would be a useful feature to have. I have created a case to our developers with your request and set it to have you notified if the feature is implemented. 

Member

I am also one of many of your customers who what this very important feature. Forward to a Friend is completely different from the other growth tools you mention. While these features are good and important for your customers, Forward to a Friend allows those in our current database to share information with their friends who would then be able to subscribe, etc. I am actually surprised that you don't see that as perfectly obvious. The majority of people receiving our emails are already subscribed. Forward to a Friend is likely the Number One growth tool for your customers and in the best way - by receiving it from a friend. Since it has been available in the past and is readily available just about everywhere else, I am quite sure your developers could easily add this feature back in. Thank you.