ability to add a forward to friend in emails

ability to add a forward to friend in emails

I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.

Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. We want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this, I would recommend including a “View as Webpage” link. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a lead generation landing page within emails that you’re hoping will be referred along. If you wish to have your contacts share your email on their social media pages, you can include a Social Share bar in your email that allows your contacts to easily make this happen. 

267 Comments
Administrator

Hello @dorism11. Thanks for your feedback about the Forward to a Friend feature. I can certainly see how this could be a useful tool for you. Our Product team is still researching and looking into this but I will certainly submit your request over to that team and will have them contact you if there is any update. 

Member

I am adding to the list of the voices requesting this feature to be added back in.

 

Here's my rationalle: people may use their own email's forwarding feature, but then the recipient would not have an easy way to subscribe to our emails themselves. The only current solution would be to add a subscribe button to the original email. But this doesn't make sense either. 

Moderator

Hello @AGY,

 

Thank you for providing feedback on this feature. Based on your rationale I can understand why this would be helpful. I have tracked the feedback in your account for our developers to see. 

Member

The new 3rd Generation Editor (3GE) is missing so many functions and seems to be more challenging (after upgrading from 2nd - 3rd gen.) to work with your tools.
By removing this "Forward to a Friend" option, we will not be able to present our emails to our customers offering them a discount to them and their friends properly. 
This is a function we've been using for some time and it works. 

 

We also lost the ability to use the HTML button where we use the block set up and tweak the minor design changes AND IT WORKED PERFECTLY. This is also hindered our flexibilty to design good emails. Now we don't have complete control like we did before. At this point I would rather go back to the 2nd generation editor... 

In addition, when we call and email, no one ever gets back to us. I had to send 3 emails last time for someone to reply. Very disappointing service.

Member

I would also like to point out, if others have no already done so, that we actually may be losing subscribers. When a FORWARD TO A FRIEND option is not available, a person may use the Forward tab in the nav bar of their browser. That person doesn't know they received it and they Unsubscribe. 

 

Truly a service would be done for your customers by adding FORWARD TO A FRIEND back in.

 

Thank you.

Can you please add a "Forward to a friend" link at the bottom of your new generation editor? Also, the previous one made it so you had to type in each email separately. This is tedious if you have several emails you would like to forward. Can you make a field where someone could copy and paste several emails at once?
Administrator

Hello @MonicaL00. Thank you for the feedback about our Forward to a Friend feature. While the feature is not currently on the roadmap to be brought back in our third-generation editor, our Product team is looking into different ways to have your emails be forwarded without disrupting the layout and prevent accidental unsubscribes. 

 

Also, in regards to not having access to the HTML in the third-generation editor, can I ask what design changes you were looking to make when creating your emails? I want to see if there is a way that we can still make these changes in your email. I did want to let you know that you can still make copies of any emails created using our second-generation editor and you will have access to that editor. 

Member

Hello Caitlin~
Thank you for your reply.

For Forward to a Friend:
It would be helpful to use that link that becomes available after the email sends - ie. "Email Link:
http://conta(dot)cc/123abc..."


For the need of the HTML Button:
1. Font size - your sizes are not in succession. If I'm making font sizes, it would be easier to have more choices. Your sizes typically jump and I like to be able to use any size font ~ hence the need for the HTML Button. They do not include 13pts - 11, 12, 14... = I would typically adjust the size to suit my custom needs, whether it be 13 or 3.

 

I reached out via email and received this 3 days later:
"Now to address your points specifically and what can be done. The fonts sizes are currently limited to the choices on the drop down. In order to decrease the white space between blocks (the editor is designed such that a center aligned image should stand alone) you can right click the image and check off the padding..."

2. image alignment:
There is no center alignment to the image when I drag it into a text block = only left or right. And can’t insert text in the same block under an image (as i did previously in gen-2 editor). It separates them. Then the text is too far away from the image.

3. padding and margins:
Too big/bulky in some blocks and I can not decrease it manually.

 

* How will I get access to the 2nd Generation Editor?

CTCT Employee

Hi @MonicaL00,

 

Thank you for the feedback! I completely understand the need for these features so I'll be sure to pass your ideas along to the appropriate channel. I'd like to share an article that might assist as far as placement of images. See guide: Moving from the Second-Generation Editor to the Third-Generation Editor.

 

There is now a feature to align images as well, including center align. image alignment.png

 

At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor.

 

Please let us know if there is any other way we can help!

 

 

 

 

Consulting & Training

The updated Constant Contact templates eliminates the ability to include "Forward to a Friend." I recently paid for a Premium Template, and with that we still can't include "Forward to a Friend" with our emails. That was a helpful tool for us, and we'd like to see it added by in your system asap. That is lost opportunity for brands to be able to grow their audience via their current audience. I can only say that MailChimp offers this capability, and if we can't get it back, it's possible over the next year we will consider moving our account to MailChimp. 

Member

Liz~

I'm a bit confused by your last post about the 2nd generation editor -

"At this time now, the way to access the 2nd generation editor is to make a copy of an email that was originally created with that editor. You would be able to access it with a new template, as they are formatted to be edited only with the 3rd generation editor."

Are you sure?

 

 

In addtion to you mentioned
"There is now a feature to align images as well, including center align."

Here's my screenshot of the issue I had where when I inserted the image and it only aligned left or right no center.

 Screenshot_060517.png

 

Still confused...

#

Administrator

Hello @MonicaL00. I'd be happy to clarify some things for you. 

 

You would only be able to access the second-generation editor in your account by copying an email that was created using this editor. If you were to create a brand new campaign using the Create button, the campaign would be created using the third-generation editor.

 

Also, the particular block that you have in that screenshot is designed to only have a left or right-aligned image as it was set up to have the text wrap around the image when it is in the left or right side of the block. However, I see that the rest of your drafts have blocks designed to have images be aligned left, right or center. 

 

Please let us know if there is anything else that we can assist you with!

Solution Provider
Hi, we just moved to the new platform and found out that you removed the "forward email" button. Ug! We have a few organizations that we send tips to that forward to their group. Now we have to create the same email in both the old and new platform to have this? What a time waster!!! Please add it back.
Established Member

Add the forward button please.

Occasional Visitor
please add the option to insert "Forward to a Friend" link in email.
Member
my patients love to share my emails and the icon made it so easy to do and the click was something we could follow. It is badly needed so I hope you will create and add it to the 'build' section or provide us the special link. I just need a link that I can add to my image of 'share this email' thanks
Member

Has this feature been added?  We need it because our sales team and customers are forwarding our promotional emails and someone they send it to doesn't want to receive the email and clicks the "unsubscribe" and it unsubscribes our customer or our sales person. So now they don't receive any of or other important emails.  Forward to a friend is a common way of sharing info and other systems offer this feature. 

Administrator

Hello @AnitaS921. At this time, the Forward to a Friend feature is not available to use in campaigns created using our third-generation editor. I certainly understand how this would be useful for you and your contacts so your contacts do not become accidentally unsubscribed. I will note this feedback in your account and send it over to the appropriate team.

Regular Visitor

I need for you to restore, or create from scratch, the capacity for me to forward an email from an already sent campaign to an individual, or individuals. You used to include a "Forward" link in every email template--now that's gone. And when I try to forward the copy of each email campaign that I sent to myself, the formatting goes wonkey (e.g. the background behind all the text goes "black"). MY SUGGESTION: I should be able to log in, go visit my "Campaigns" page, click on ANY sent campaign, and have an option to "Forward" a copy of that email to one or more individuals whose email addresses I enter. ALSO...in the past, people to whom I forwarded an email clicked on "Unsubscribe"...and it unsubscribed ME from my own mailing list. Fix that! THESE things need to be done "Yesterday," i.e. urgently--since my last campaign (10/8/17), I've had more than a dozen requests and/or opportunities for forward a copy to NEW, interested people...and I can't. YOU'RE KILLING MY MARKETING EFFORTS! Get on it! Thanks--Dan Keusal...

Frequent Visitor

I too was disappointed to discover that the "Forward to a Friend" feature was no longer available as part of the new editor.  The new editor is great but the loss of this feature is disturbing as it was a vital tool in enabling list growth.  I am hopeful that the Constant Contact team will add it back very soon!