ability to add a forward to friend in emails

ability to add a forward to friend in emails

I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.

Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. We want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this, I would recommend including a “View as Webpage” link. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a lead generation landing page within emails that you’re hoping will be referred along. If you wish to have your contacts share your email on their social media pages, you can include a Social Share bar in your email that allows your contacts to easily make this happen. 

267 Comments
Occasional Participant
I also need Forward to a Friend. We drive traffic to our newsletters and website using this feature. Vicci
CTCT Employee

@Aramco-ExPats

 

Thank you for reaching out to the Community! We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see. I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

Member

Same response we have been getting. At this point, it is not a solution.

CTCT Employee

@dorism11

 

Thank you for reaching out to the Community. I do apologize this feature is not yet available. However, the more votes we get for a particular feature request does help our developers decide the priority of what to implement within our system. I have tracked this on your account to have you notified if this becomes available.

 

Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend.

Established Member

When an email is forwarded without benefit of a button, the receiver of the forwarded message is able to unsubscribe the original email address -- so my account is down a user, and the person engaged enough to be forwarding messages is then unsubscribed from my list. 

CTCT Employee

Hello @MichelleM112,

 

That is a great point and I will definitely pass that feedback on to our developers. Unfortunately, even when we had the forward to a friend button included, we didn't see many people utilizing it so that was still a problem. Hopefully our developers can enable something in future releases that will fit your needs! 

Solution Provider

Please keep me posted on this. I'd like to add it to my clients' emails.

CTCT Employee

Hello @TobiC0,

 

Thank you for your response! I will add this to your account as a feature request. We appreciate the feedback.

 

Please let us know if there is anything else we can do for you.

Regular Visitor
Our emails are constantly forwarded, that is how people spread the word about our events. When I use the forward button in my email client, the integrity and design of the email goes away. We really need the forward button re-added to the new editor.
Member
The old format had the option to forward the campaing through emails. Can this be added back. When forwarding through Outlook, some of the information does not show up.
Visitor
how come i can put a "forward to a friend" link?
Regular Visitor

I also, have been looking for this feature and think it should be included. Nothing builds excitement about an email campaign as the ability to easily share with and invite friends. Please bring it back!

CTCT Employee

Hi @EvaJ,

 

Thanks for reaching out about this! We apologize for any inconvenience and do understand how important it is for your contacts to share your email campaigns. I forwarded your feedback to our programmers and tracked this request in your account. Please let us know if there's anything else we can assist you with!

 

Member

We would find the Forward to a Friend feature very helpful in the 3rd generation editor. Please let us know when it is available. Thank you! 

 

 

CTCT Employee

Hello @LibbyW3,

 

Thank you for reaching out to the community!

 

I will add this to your account as a feature request. We appreciate the feedback and I will be sure to track your request with the appropriate teams.

Senior Member

Hi, is there an update on the status of this feature being added to the Third Generation Editor? We recently had a custom template built by Constant Contact. When I tested out how it looks when it is forwarded from Outlook to Gmail, the formatting was completely off. It would be great to have the forwarding feature for that reason and the reasons other people have shared. Thank you!

CTCT Employee

Hello @TAFoodBank,

 

Thank you for reaching out to us in regards to the ''Forward to a Friend'' feature. At this time we do not have any available updates for the addition of this feature in the new Third-Generation editor. Although they are still reviewing this option, I'd be more than happy to submit your feedback to the correct team. In addition to that, there is some information that we would love to add to the feedback you have provided. In regards to the display issue you were mentioning, if you could send us some information on:

 

- What are the display issues (stretching, colors, etc)?
- What email client was the email forwarded from?
- What email client was the forwarded email received at?

- Would you be able to provide us with a screenshot of the issue being experienced?

 

You can email this information to social_support(at)constantcontact(dot)com along with a reference to this post. If you happen to have this information, we will attach this information along with your feedback. Please let us know if there is anything else we can assist with today. 

Frequent Visitor

It's absurd that they would take this away! It has always been one of the best features of Constant Contact. Word of mouth advertising is always the best, and that's what the "Forward to a Friend" button was all about.

CTCT Employee

@DemBC

 

Thank you for reaching out to the Community. I do apologize we currently do not have the Forward to a Friend option available in our new editor. I have tracked your request on your account, and if it does become available in the future, you will be notified through an email.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

Occasional Organizer

I need to use this function to create sharable campaigns that my business partners can use to send to their own contacts. A more obvious button would be appreciated as well. I need to be able to explain to them that they have to use that button, not the forward in their email client. Maybe it could be an editing element that we could slide anywhere in the email, and have the ability to change the text on the button.Untitled.png