I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.
Hi everyone! I am following up to the forward to friend feature request. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that feature is now available in our cross device templates under the social share block. If anyone has any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.
Thank you for sharing your feedback on our email campaigns. I apologize if any of the workarounds our support has provided for your experience are not the answer you were looking for. We recognize these are not solutions to defects or feature requests, they are something we suggest in the meantime. With that said, users are able to change the background color for a specific block as well as include vertical dividers. Where in your campaign were you looking for these features? As for the forward to friend ability, how would you expect this feature to work? Would allowing your recipients to forward a link to the webpage version via email be an acceptable solution?
Thank you Frankie. Please give me the steps for changing the background color for a specific block. Two weeks ago I worked with one of your customer service reps who finally said it couldn't be done. If it indeed can be done, I'd like to know the steps. Ditto on the vertical dividers. I was told it couldn't be done. Actually, was told that twice. Perhaps we could talk by phone and you can walk me through the process. As to forwarding a email so it maintains its formatting, this function used to work so just going back to the way it used to work would be great. Another issue is with the placement of blocks - sometimes the blocks don't always end up where I'm trying to place them - especially when moving them around when they are already created.
You're welcome! Here are directions we have on how to change the background color for a specific block as well as insert blocks into your email that include vertical dividers. We have tracked your feedback on the forward to friend feature. Until then, formatting changes on an email when they are forwarded are caused by the email clients itself. I would suggest including a "View as Webpage" link in your email. Even if the email is altered, contacts can still view the unaltered version in a webpage through this link.
How do you track who is forwarding emails without Forward to a Friend? Also, how do you track how those who receive the forwarded email are interacting with the content? For example, we have some information that we send to realtors that they then send on to clients. We'd like to know who the clients are that are clicking through on our emails and if we might be able to provide further support based on what they are clicking on. Do I have to switch to a different email provider to make this happen?
I used CC for years sharing newsletters to specific groups such as bereaved parents and first responders. I could not have had the numbers of subscribers (over 2,000) without the forward to a friend. PLEASE add this feature back ASAP! I am very disheartened since I came out of retirement to renew my work with families and first responders to find that the forward to a friend in emails is no longer available.
Based on user forums I've found, the Forward to a Friend feature has been gone for over two years - when your email looks like crap after my users have shared it with their colleagues, I'll be sure to point out that it was your platform that created it.
I am also looking for the forward to a friend option. This is very important to the organic growth of my mailing list. Is there an estimated time of when this feature might be offered for subscribers to the CC service?
Hi everyone! We wanted to update this thread so you all know we have a potential solution that we plan on testing out with a small group of customers. Once we're able to confirm this tool works as expected we'll be able to roll it out to a wider audience. While we don't have an exact ETA yet, we will reach back out to this thread with any further updates.
You used to have a “forward this email” feature which we desperately need back. Without it, when subscribers forward an email I send, their recipients hit the unsubscribe button and end up unsub’g the sender/my clients. Clients have no idea why they aren’t getting emails. Then I have to write all the unsubscribes asking if they intended to unsubscribe or not. I know the way around it is to have them delete the update and unsubscribe links at the bottom but it’s more work, they forget, and the explanation from me is long vs short when instructing ppl to use the forward button
You used to have a “forward this email” feature which we desperately need back. Without it, when subscribers forward an email I send, their recipients hit the unsubscribe button and end up unsub’g the sender/my clients. Clients have no idea why they aren’t getting emails. Then I have to write all the unsubscribes asking if they intended to unsubscribe or not. I know the way around it is to have them delete the update and unsubscribe links at the bottom but it’s more work, they forget, and the explanation from me is long vs short when instructing ppl to use the forward button
Frankie, is it possible to "sign up" for this test group? Would love to be part of it. I have a group of people who have been promoting our email list and they would love to be able to have this feature.
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