ability to add a forward to friend in emails

I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.

Top Answer
Matt_B.
Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. We want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this, I would recommend including a “View as Webpage” link. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a lead generation landing page within emails that you’re hoping will be referred along. If you wish to have your contacts share your email on their social media pages, you can include a Social Share bar in your email that allows your contacts to easily make this happen. 

267 Comments
Employee

HI @NationalFederationofR,

 

Thank you for your feedback!  I will add this to your account as a feature request. We do appreciate your suggestions to make the product better.

 

Please let us know if there is anything else we can do for you.

 

 

Real Estate

Unfortunately, I spent a long time rebuilding a template in the new editor, assuming it would not only carry all the current features, but would be smoother and cleaner. The big mistake was not checking first, as not only am I not able to "forward to a friend" (which, by the way I have posted everywhere in the community, our best sellers of homes to their friends, how they could just click to share), but also missing anchor tags, table of contents, and no print preview for my company approval. Very disappointed and will be looking to make a change.

Employee

Hello @IRCCgraphics,

 

Thank you for reaching out to us today.  I do apologize for the absence of features that you were wanting in the latest version of the editor.  I will absolutely take your feedback and pass it along to the appropriate teams for review.

 

Occasional Visitor
Please!!! This is causing a lot of issues for my team members who I send out campaigns for, including THEM getting unsubscribed when they forward from their email platforms. Thank you.
Frequent Visitor

Brian, we would like our account to be added to the current request list as well. Really need this feature!

Employee

Hi @RiverB8

 

Thank you for reaching out to the Constant Contact Community. I have added this feature request to your account as well. Please feel free to reach out should you need anything else.

 

Thank you for choosing Constant Contact. Have a great day! 

Occasional Participant

Adrienne,

 

I would like this functionality as well. Please forward this message to your friends on the development team.

 

Thanks,

 

Steve

Employee

@Atomik_Pop

 

Thank you for reaching out to the Community! I have tracked your request on your account and have submitted it to our developers.

 

I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas. Thank you!

We have a very senior board member who continually gets unsubscribed because she forwards our emails to her friends. Those people unknowingly click unsubscribe thinking that will take THEM off the list, but it takes HER off the list. I just called in to your customer service number to ask how to at least get the "Forward to a Friend" option in the footer, only to learn that it was removed for the version we are using and being revamped because of problems. On top of that, the young man that I spoke to was not at all friendly or professional in the way he answered my questions. His ultimate answer when I asked when the new feature would be rolled out was "No idea."

Another request for Forward to a Friend. I've been going crazy trying to find the setting for it because I remembered it being a feature. Frustrating!

Employee

Hello @LatinasandPower,

 

Thank you for reaching out to us with your feedback!  I will absolutely be sure to note your request and attach it to your account!

 

Occasional Participant

I would also like to request the "Forward to a Friend" button for emails in the 3rd generation editor.  Especially since other email clients (such as Outlook or Gmail), tend to have issues with forwarding Constant Contact emails (i.e. the background color of text boxes overflows, the spacing between content is off, etc).  Being able to have the button (or link) would help immensely in keeping emails looking the way we intend them to look, and is especially helpful in getting those who are less technology literate to share what's been sent to them (Not everyone uses Facebook, Twitter, or other social media sites.  But if they're receiving an email, chances are, they can send the email onto their friends if they like the content).

 

~ Anna

Employee

Hey @LindaA23

 

Thank you for taking the time to reach out to us! That is an amazing argument for the value of the Forward to a Friend feature. I will happily send your feedback to the development team as further evidence why this feature needs to be brought to the new editor! Please let us know if you have any other questions or concerns. 

 

Member

Another request for Forward to a Friend. I too need this feature. ETA?  

Moderator

Hi @RobbinsLLP

 

I apologize we do not have a time estimate of when this feature will be added. We have submitted your feedback on this to the appropriate teams in the meantime!

Member

Why does  have this for free and Constant Contact doesn't? Please add this feature.

Employee

Hello @RandyD406,

 

Thank you for your feedback on this feature, I completely understand why you would like for this to be in our product. I am more than happy to submit your feedback over to our engineers for review and you will be contacted with any updates. Thank you and I hope you have a wonderful day! 

 

 

Trusted Contributor

Be careful what you ask for. That other company whose name was in your post earlier but appears to have been deleted now, does NOT offer the option that Constant Contact used to. Their "forward to a friend" button just links to the web page where the email is archived, whereas the option offered by Constant Contact in the 2nd generation editor actually forwarded the email itself, with no requirement for the recipient to click a link to view it.

This is a real problem and the reason out church is leaving CC and headed to .  

Moderator

Hi @HOPE_Community_Church

 

Thank you for sharing your feedback on this. I can completely understand how helpful a forward button like this would be and apologize it is not available. In the meantime, I have submitted this feedback to the  appropriate teams.