ability to add a forward to friend in emails

ability to add a forward to friend in emails

I created an email using card/announcement and when I tried to add "forward to a friend", "join my mailing list" and permission reminder" I was not able. I would like to have the ability to use these functions in future emails that I create.

Top Answer
Matt_B.
CTCT Employee

Hey all,

 

I wanted to chime in on this thread regarding the lack of Forward to a Friend in the third-generation editor. The simplest answer is that due to lack of usage in our previous editor (both our users inserting this link, and recipients using this link) we decided not to implement the feature. We also wanted to solve for cases where this feature was used as a workaround (such as getting around possible display issues), with other features or improvements to the editor. We want to focus on the latest and greatest features that will bring as much value as possible to our users. While I can understand that some users found this feature valuable, our plan is not to rebuild the second-generation editor, but rather to learn from its mistakes/successes to create a new, best-in-class editor.

 

To address some of the concerns around the lack of this feature:

  1. Display concerns: some folks like the peace of mind knowing that users can see a “clean-copy” of their email. As a work-around for this, I would recommend including a “View as Webpage” link. This will link to the web version of your email without any potential display issues, and it will not have any personal information of the original recipient.
  2. Referrals and new signups: we recommend including a link to a lead generation landing page within emails that you’re hoping will be referred along. If you wish to have your contacts share your email on their social media pages, you can include a Social Share bar in your email that allows your contacts to easily make this happen. 

267 Comments
Established Member

Forward to Friend is an important feature needed in CC.  The free version of has had it for some tome.

CTCT Employee

Hi @PatriciaL398

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. 

 

Thank you very much for letting us know. I have submitted the feedback on your behalf.

 

Thank you for choosing Constant Contact. Have a great day!

Occasional Visitor

I am trying to put together an email and I need the "Forward to a Friend" button.  I cannot seem to find it the build tab.

CTCT Employee

Hello @TMSManager,

 

That feature is currently only available in our Legacy templates.  I've added you to the feature request, to have that brought into our newer Third Generation editor as well!  If you do have access to Legacy templates, the option should appear when you have any block open, in the 'insert' section along the left side of the page.

Occasional Visitor

hello,

i am considering switching from our organization's current email/newsletter service to constant contact, and i've been playing around with the templates.

 

a question: is it possible to have a button at the top of our newsletter for easy email forwarding?

when our current newsletter recipients forward a newsletter to a friend, sometimes that friend unsubscribes the original sender. we are looking to have a button at the top of the newsletter than enables simple forwarding that doesn't expose our current subscribers to deletion.

 

peace to you and all, d

CTCT Employee

Hello @darshanc7,

 

Thank you for bringing that excellent suggestion to us here in the community!  Currently there is not a way to add a separate forward button to the top of an email like you're requesting, but I do see we've gotten a similar feature request before.  I'll definitely add your account to that request!  If you have any other ideas on how we can improve the product, definitely let us know, and we'll be happy to pass those on as well!

Yes, please add the Forward option back! I send our existing newsletter to potential subscribers to show them what it's like; I've just changed to a new email template and discovered today that I can't forward it. Very frustrating. :-(

CTCT Employee

@Bio-Mechanics_Cycles,

 

We will be sure to submit that feedback for you. In the meantime, your recipients can still use the forward option with their email client, to send your emails to their contacts.

 

Please let us know if you have any additional questions! 

Hi Amber,

 

Thanks for passing the feedback on. I know my recipients can forward it; it's just not much help to me when I want to send it to prospective subscribers.

Anonymous
Not applicable

I mentioned this in another thread, so apologies if you're reading it twice. 
A help answer from a CTCT person just a few days ago said it is there; no mention of having to be on the third generation editor. 

https://community.constantcontact.com/t5/Need-help-with-something-else/quot-Forward-to-a-Friend-quot...

CTCT Employee

Hi @Anonymous,

 

Thank you for replying back. I responded to your mention on the other thread. The "Forward to a Friend" functionality is only available on the Legacy template. At this time, the Third Generation editor does not include this functionality. I hope this information has helped. Let me know if you have any additional questions.

New Member

How can this new version be considered for release without a forward button? This is essential to my newsletters. **bleep**?

CTCT Employee

Hi @TerryS922,

 

I do apologize for the inconvenience this has caused. The reason why the "Forward to a Friend" option was left out of the new editor was because of its low usage. Also, we have improved the ability for our templates to maintain formatting/consistency when simply just using the forward the email option located in the email clients. I have however, tracked this feature request to your account to notify our developers. Again, I do apologize for the inconvenience. 

Trusted Contributor

Does anyone know if the ability to let your subscribers forward the email to their friends has been discontinued? I can't find it anywhere in the 3rd generation editor.

Trusted Contributor

This feature is one significant one that has kept me using Constant Contact, since at least Mailchimp (I haven't checked how many others) only send a link to the web version when you forward the email. Constant Contact's big advantage, from my perspective, with regard to this, was that it actually forwarded the email itself, not forcing the receiver to click a link to even see what is being sent to them. Also, I suspect that just sending the link would cause many forwards to be filtered as possible spam.

CTCT Employee

@JulieL34

 

Thank you for reaching out to the Community. That is a great question! Unfortunately the forward to a friend feature is currently unavailable in the third generation editor. I do apologize for the inconvenience.

 

We really appreciate your specific feedback on how the third generation editor can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see.

 

I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.

 

In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

Occasional Visitor

We would love to have this functionality back again also!

CTCT Employee

Hi @Medinger,

 

Thank you for reaching out to us through the Community. We do appreciate your request since it provides great feedback for our developers as they continue to work diligently in trying to improve our products. I have also tracked this to your account, notifying them about this request. Let us I know if you need assistance with anything else. 

Trusted Contributor

I have been asked to indicate if any of the answers are "accepted solutions". I guess in one sense I could say that telling me the feature is GONE in the 3rd generation is an answer, but an accepted solution? Not really. All email service providers I know of provide a forwarding feature in one form or another. What I have liked about the one in constant contact is that it actually forwards the email, rather than a link to it.

 

I understand that you find it is rarely used, but the lack of providing a forwarding option just makes it look like we don't care whether our subscribers become "popularizers" of our campaigns. Everyone knows this is a standard feature of emails.

CTCT Employee

@JulieL34

 

I do apologize this is not currently an available feature. I completely understand that this is an important option for you to have in your email campaigns. Since I have tracked this feature request in your account, you will be notified when this becomes available.

 

Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend.