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Occasional Contributor
John_Morgan
Posts: 22
Registered: ‎06-08-2010
Accepted Solution

Social Share Lag Time

I sent out my newsletter 3 hours ago, but the "Social Share" feature hasn't yet posted to my FB pages.  However, I do have one page that was deleted in a effort to consolidate our Facebook presence, but it still appears in the social share setup.  This week I accidentally left it selected.  Could that be causing the system to hang?  I don't remeber it taking this long to post to FB.  Maybe I should just do it manually from now on.

Marissa_R
Posts: 3,643
Topics: 435
Kudos: 215
Blog Posts: 306
Solutions: 85
Registered: ‎10-18-2010

Re: Social Share Lag Time

Hi John,

 

This is something that we are aware of and are working to resolve.  It isn't being caused by you having another page selected.  The automatic social sharing is not going out, but what you can do is after your email has been sent is go into the email and send it out manually.

 

Here are instructions below:

 

Click on the name of your email from the Email tab.

 

That will take you to the Email Details page.  Scroll down to Social Sharing and click Share Again.

 

Social Sharing.png

 

Then you can re-share your email from there.  I apologize for the trouble. When this is corrected, I will update this thread.

 

Thank you for your patience.

Marissa Rogers
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

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Occasional Contributor
John_Morgan
Posts: 22
Registered: ‎06-08-2010

Re: Social Share Lag Time

Thanks!  I went ahead and did it manually with the archive link.

Marissa_R
Posts: 3,643
Topics: 435
Kudos: 215
Blog Posts: 306
Solutions: 85
Registered: ‎10-18-2010

Re: Social Share Lag Time

You're welcome!  That works too! :smileyhappy:

Marissa Rogers
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

Are you on Twitter? Follow me here!
Visitor
Walk_on_Water
Posts: 1
Registered: ‎01-05-2011

Re: Social Share Lag Time

 I have tried and tried again to send my campaign to Facebook.  Even doing it manually.  Getting "Error" message. 

Marissa_R
Posts: 3,643
Topics: 435
Kudos: 215
Blog Posts: 306
Solutions: 85
Registered: ‎10-18-2010

Re: Social Share Lag Time

Hi Angie,

 

Do I have permission to access your account to take a look at this?

If I do, what is the name of the email you are trying to share please?

Marissa Rogers
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

Are you on Twitter? Follow me here!