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Spam Check doesn't work

Occasional Contributor

Spam Check doesn't work

I have tried to use the Spam Check feature in when developing my email newsletter, but I keep getting "an error occured".  They told me that it was because my email starts with a letter and ends with a number.  I think that's rather silly, but they said they were working on a fix for it.  So I tried one of my other email addresses to use, verified it with CC, and used it in the From and Reply to lines.  It has all letters....Got same error message!  Any ideas why it won't work??

5 REPLIES
Honored Contributor

Re: Spam Check doesn't work

Hi,

 

I'm sorry you're having trouble.

 

Can you please let us know if we have permission to access your account and troubleshoot this? Can you please let us know what email this is?

 

Thanks,

Jarrad

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

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Occasional Contributor

Re: Spam Check doesn't work

Yes you can access my account.  Is there a way to send you my email address so it isn't posted publicly?

Moderator

Re: Spam Check doesn't work

Hello,

Please email social_support@constantcontact.com with the name of the email you are working on in the account and we can troubleshoot this further.

 

Thanks!

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Honored Contributor

Re: Spam Check doesn't work

Hi Vicki,

 

We replied back to your email.

 

This is a known issue and changing the email address to one that does not end in a numeral will allow you to run the Spam Check. Be sure to save the email after changing the email address. We tested this in your account and it worked.

 

Let us know if there is still an issue.

 

Thanks,

Jarrad

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

Are you on Twitter? Follow me here!
Moderator

Re: Spam Check doesn't work

This post thread is archived, content is saved for education. Links will not be updated. If you need additional information please create a new post. 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
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