09-06-2012 10:32 AM
Hi does anyone have an opinion on whether you should show the "Having trouble viewing this email? Click here" message?
I always disable it after reading an e-mail on a phone with a small screen, and the entire first screen was taken up by showing that message!
I thought, if someone is only going to spend 2 seconds deciding whether the e-mail is worth reading or not, I don't really want them to spend the 2 seconds reading a message "having trouble viewing this e-mail?"
but someone obviously thinks it is a good idea to include this message, otherwise it wouldn't be included as a default option when doing e-mails.
Any opinions out there?
09-07-2012 02:11 PM
Great question! I would say most people that read their emails on their mobile phone have a decent size screen. So on a small screen is really in the majority. This webpage version link is mostly for those that email clients have difficulty displaying some attribute of the email. For example, Outlook 2007/2010 does not display background images, but if you click on the View Webpage Version - They can see the background images in their browser instead.
Most emails I receive now have the View as a Webpage text so I think most people that view their emails on mobile will be aware of this. In my opinion, I think that they will take the time to scroll further to read your email if they've made it that far!
Would love to hear other Community Members view points!
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