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Registration Info not on report?

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Occasional Advisor

Registration Info not on report?

I have an event that I pulled a report on today (CSV File) and the State information is not populating.  This is a required field in registration, so everyone would have to have entered this.  Is there an issue with the reporting? 

8 REPLIES 8
CTCT Employee

Re: Registration Info not on report?

Hi there, 

 

 

In fact, there is actually an issue with this currently that we are working to resolve. When the state name is abbreviated, that information will not be exported when exporting to a CSV. I am going to open a case for you for this and have a technician look into it and you will be contacted when there is a solution to this. Sorry for the inconvenience with this and for your patience as we work to resolve it, 

Bria
Social Support and Community
Occasional Advisor

Re: Registration Info not on report?

This field is not changeble question for registration. How could an abbreviation be put in, it is a dropdown list of states?

CTCT Employee

Re: Registration Info not on report?

I have sent you an email, please respond to it with the information I requested so we can provide you with more insight on the issue in question. 

 

 

Thanks!

Bria
Social Support and Community
Occasional Advisor

Re: Registration Info not on report?

I emailed back on 1/7 and have not heard anything on this issue.  Can I get a status?  Please use the email address on this account, some how I was contacted at my personal email which is not a part of this account.

 

Thank you

Moderator

Re: Registration Info not on report?

Hi Aimee,

I apologize for the confusion. It looks we contacted you from an older account that is now expired. This account has the incorrect email address on it. 

 

Unfortunately we don't have an update on this issue. If the state name in the Contact detail is abbreviated the registrant details will export with this data blank. We're still looking for the best way to resolve it and I am happy to make sure you are notified when it's fixed. I apologize for the inconvenience this has caused. 

 

Thanks,

Hannah M.
Community and Social Media Support

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Occasional Advisor

Re: Registration Info not on report?

How can the abbreviation be entered when it is a drop down menu of the full state names?  This is a Constant Contact preset question. 

Honored Contributor

Re: Registration Info not on report?

Hi Aimee,

 

I apologize for any confusion.  If a contact already in your account has their state listed as an abbreviation, it doesn't matter what state they choose from the drop down when registering for an Event. Our system views the contact's details information as primary and overlooks what they selected in the dropdown.  Our Engineers are working on this as this should not be happening. 

 

I do see that you have an open case with our Specialists who are going to follow up with you when this is resolved.

 

I apologize for any inconvenience.

CTCT Employee

Re: Registration Info not on report?

Hi all, 

 

I won't bore you details, but this was an issue between our event tool and the contact mgmt functionality.  Our developers worked out a fix and it should be all set in the next week or so.  Thank you all!  We are constantly trying to improve the tool, so if you see issues, let us know here and we'll get on them!

 

Thanks again!

 

Jim Mariano

Product Manager - Constant Contact