ANSWER THE PHONE MORE PROMPTLY

0 Votes
22 minutes on hold. And you're pitch of saving us time is laughable.
2 Comments
Frankie_P
Moderator

Hi @KevinB3595

 

We apologize for the wait time you experienced. We are currently experiencing a higher call volume than normal. However in line with our Idea Guidelines, we will be closing this idea. We monitor our staffing levels and the number of inbound calls to help decide what options are available for customers and any adjustments that can be made to them. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see. If you are still in need of assistance with your account our support is also available through the Get Help board here in the Community. One of these agents can help find the answers you may need or connect you the appropriate teams.
 

Frankie_P
Moderator
Status changed to: Closed - Does Not Meet Idea Requirements
 
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