this is the third time i've posted on this site about the need for the Search Feature, and i've responded to "Customer Sastisfacton" feedback forms as well.... and yet hear nothing from CC on this for 2 months/since redesign. This is ridiculous that we are all asking for this feature and we have not heard ANYTHING from CC. What is going to take? Have we not pleaded enough? Wasting more of the little time we have?
AGREE!!!!! DEVELOPERS...IF YOU READ THESE. FIX THIS ALREADY!!!
I also am very frustrated that I've lost the ability to search for campaigns based on what page they were on. It is also inexcusable for you to delete emails before 2013. We have been sending out campaigns since 2006 and lost many campaigns. At least you could have offered us the opportunity to receive them by bulk if you were going to make them unavailable to us.
I am most disappointed in the "upgrade" and consider it a terrible "downgrade."
AndyH16 and AnnaMaeP, I totally agree with you!!!
I think you recently made it even more difficult to search for an archived email. There are no longer numbered pages of emails, simply a "more" button, so even if I know the email I am looking for was sent in september of last year, I can't start an approximate number of pages back, I have to go through EVERY page until I find the email I want. PLEASE PLEASE PLEASE make it possible to search. Just searching by the title or words in the title of emails sent would be a Godsend.
Nothing more - simple search to find certain keywords/dates. There's a function to search contacts and am surprised to see that there isn't one for campaigns.
Amen...totally agree..its so inefficient and ineffective right now, very frustrated
We are a school and we send out lots of emails! It would be nice to be able to search by month/year. Many things such as sporting events, and fundraisers are annual and it would be nice to be able to quickly find the email I sent out last September, etc.
Visitation Catholic School
hate to complain but....i am so incredibly frustrated by the total inability to locate an email from this time last year....never ending pages and pages of "view more items" .... the site freezes or crashes. I have been trying for days to get to an email from last september and literally want to pull my hair out....what in the world is going on?
I am with you 100%. This is certainly no improvement!
so angry that I can't add video to my press release template!
Thank you for reaching out to us about the troubles you are experiencing with searching for a specific agent. Are you referring to the "contacts" page and scrolling through all the contacts to find a specific agent? If so, try using the "search contacts" feature we have at the upper left of your "Contacts" page. You can even click the "advanced button" to do an advanced customized search of your contacts as well. Hopefully this should help you out, and thanks again for your feedback.
I find it hard to understand how Constant Contact expects to stay in business without even responding to the growing list of complaints about inability to search old emails. Many of the changes to the GUI only make this issue worse (elimination of thumnail that goes with the list view of emails, eliminatin of pages buttons to easily move through groups of emails). All of it is driven home by whatever error caused a resend of all 105 comments about lack of search function for past emails. As someone who has trained people in customer service and watched the implosion of major companies who ignored such issues (anyone remember Quark? I didn't think so.), I don't get why Constant Contact even has user forums if they simply intend to ignore them. Guess what will piss me off even more than not getting the search funciton I really need? That would be constant reminders that lots of other people have asked for that exact same thing FOR YEARS only to be completely ignored by Constant Contact. There are other options out there in email land. Maybe I should move my company to one of those and see if they will respond in some way to a customer complaint.
Yeah, CC has definitely gone downhill and does not seem to care. It almost seems like the owner's15 year old kid has taken over the design team and can do no wrong.
The silence is deafening ... and the user experience is terrible.
The pain continues.... I hope this upgrade tonight means that Constant contact is finally going to do something that shows they care....
Two suggestions, both for the campaigns page:
A search bar to help locate emails
The ability to hover over a title and view what the actual email looks like without having to click on it and change pages
Heartily agree with both suggestions. If you are searching for a particular campaign, click in the email and then go back, you've lost your place in your email search! Very frustrating if you forget to file an email and have a lot of email volume.
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