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Your service is good overall. I am pleased that my email went out to my 14,000 addressees. The samples look good. Only about 10 hating replies so far. That's good out of 14,000......
I do want to point out something I dislike, hate is better, despise is the right word.
If I could, I would N E V E R again be on hold for your piano music and spamming of your commercials. You know that I didn't call to hear that and of course I know it as 20 or 30 minutes tick buy. The phone company and the cable company are the most hated companies in the country largely because they do this (waste so much of people's time.
And its not an insurmountable problem. Not even a hard problem!
Small tech companies that are rising stars do it differently and at low expense. Its simple. Its automated too so you should love it! That is, they offer the opportunity to get a call back. Then the prompt the number I called in on and ask if I want a call back at that number when the next tech is available. OF COURSE I DO!!!
You obviously should do this in ANY situation where your customers are about to be put on hold. They will be so much happier with your services. Everything but this worked quite well.