Chat support

0 Votes
Chat support is great and I appreciate it. Just a couple things are challenging and don't know if the support platform can make any changes OR if it's just something I don't know, but when I 'm on chat sometimes it's necessary to DO the thing they're telling me to do, but as soon as I do that I lose the chat window and the agent. That's problematic as then I have to start a new chat. Just now I lost two chats because I clicked a button. This time I wanted to leave a review since the agent helped me, but lost that page. I don't see this kind of thing on any other chat platforms. Thanks-otherwise-really like Constant Contact
2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @PattyP348 when speaking with our chat support does the chat window take up the whole screen? Does minimizing both your account screen and you chat screen allow you to see both at once?

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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