Combine Unsubscribe & Update Your Profile

0 Votes
I have just recently understood (to my horror) that when someone unsubscribes from an email for our marketing partners that also excludes them from ALL lists. Other email service providers allow a list of emails to choose to unsubscribe rather than from ALL. I doubt that ANYONE would have a clue that they needed to update their profile to continue getting Continuity eGUIDE which we have published since 2003. It doesn't have to be complicated -- can be very simple if it is set up properly. Would you consider this change? Thanks in advance.
4 Comments
Employee
Status changed to: Open Questions

Hello @PublisherKathy,

You actually do have a way to accomplish this in Constant Contact today! If you want customers to choose what list they can unsubscribe themselves from all you have to do is select the lists on the update profile form. The only thing to note is that customers will see the names of the lists you have selected. Learn more here.

Where would you expect to see this option?

Were you looking for information on how to do this? What were you looking for?

Participant

We have people that either accidentally opt-out of our email distribution list on a regular basis (sometimes intentionally and sometimes by accident). I wish I didn't have to make several phone calls and jump through hoops to get them added back. 

Employee
Status changed to: Open Questions

Hello @JessicaT2,

Thanks for reaching out to us on this! Are you aware that you can select multiple lists on your update profile form so customers have the option to select specific mailing lists to opt out of? 

Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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