Confusion on buying Inbox Preview

0 Votes

Very shading marketing practices. I was in the process of previewing a previously send email and I clicked 'email preview' and within 3 seconds a billing pop charged my card. I almost overlooked it because I work fast and it just kind of flashed on my screen. I then called and found out an ONGOING charge was put on my account for an email previewing option. Super shady and I would expect a company like constant contact to at least have a verification screen to make sure the customer really wants to make a purchase. Instead constant contact is integrating features into its app and probably making a lot of money on 'unaware by the customer' reoccurring charges that are small enough to get overlooked by accounting. I will never recommend cc to anyone moving forward. Even if this changes as it should have never happened in the first place.

1 Comment
Frankie_P
Moderator
Status changed to: Open Questions

Hi @CourtneyS00 thank you for sharing this feedback with us! We apologize for any confusion this inbox preview tool may have caused. Does the check box provided on this pop-up that says "I agree and authorize payment" help fit your needs for a verification screen? If not, how would you expect this confirmation to appear to help avoid any confusion when going through the process?

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