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Constant Contact is cheap

0 Votes
Instead of having a customer service team handle your support/feedback issues, you've decided to dump support issues and even feedback (of all things) over to a public forum in the hopes that the users themselves will help each other with issues that arise with your software. It is cheap. We spend thousands of dollars every year with your company and this is how you treat the client. Cheap. The fact this feedback will get dumped to a public forum instead of going directly to your development team is not only creepy, but is unique in that no other site has the balls to do this. We'll be reviewing other email list management solutions going forward. Note: Try not to end emails with support issues with "Or have you tried talking with your peers in the Community?" You guys just bumped above my bank for loathsome corporate behavior. Don't think I didn't notice the "Do not sell my info" link you guys slipped into the footer. Note to all other 49 states... California passed a privacy law. Most web companies conformed their policy to cover all states based on this new law. Constant contact, in breaking with other norms, has decided to only give the residents of California this benefit. Good for you Constant Contact. Your willingness to "sell" the data of all the other states users really shows you are taking privacy seriously.
1 Comment
Moderator
Status changed to: Closed - No Action

Hi @DavidK9631 thank you for sharing this feedback with us! I apologize for any confusion there may have been with submitting feedback through our system. Feedback are shared into these threads so we may easily collect similar requests from other users and see which pieces of feedback are most popular among customers so that our product teams can prioritize new features and changes. In fact, here is a section of our Community that helps explain what we do with our customer’s feedback. I also did want to point out threads in our feedback section are all read by Constant Contact employees and tracked appropriately. I apologize while we may not respond to every comment – it is acknowledged.

 

As for the privacy of your account, the Do Not Sell My Info link you have mentioned was added so we may be CCPA compliant. This link is required to be worded that way per the CCPA. It doesn't mean we are "selling" your data. If you have any further questions on the privacy of your data, I would suggest taking a look at our Help Center article on how data is managed, our privacy statement, or even emailing privacy(at)constantcontact(dot)com directly.