Customer "So Called" Service

0 Votes

I've been a customer of CC for over 11 years. During that time, I've had many occasions to call in for tech support or other service.  As to be expected, wait times to speak with a human being are typically quite long. What's ANNOYING is that so many other services offer to call you back, so you don't have to wait on hold forever...now THAT is "customer service."  Additionally, other companies who actually, honestly, really do value their custoemrs, will at LEAST change the music so we, the paying customer, don't have to listen to the SAME ANNOYING REFRAIN FOR OVER AN HOUR. It is absolutely sickening...why can't CC put a radio station or even have their own music stream? Why do you force your so called "valued customer" to listen to the same crap over and over and over and over and over and over and over and over and over and over and over and over?

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