Do You Care About West Coast Customers???

0 Votes

You schedule system maintenance at 8:00pm Pacific Time, in total disregard of the needs of your west coast customers. I have to send a critical email, but I cannot because you are doing system updates. Most websites do system updates at 3:00am or 4:00am Eastern Time so that they don't mess up their west coast customers. If you don't care about us, perhaps we should find another email service.

 

If I sound angry, it's only because I am!!!

2 Comments
Moderator
Status changed to: Open Questions

Thank you for the feedback @LarryR91, and sorry you were unable to get out your email.

 

We are always looking for a good balance for when to perform our maintenances to try to avoid interrupting our customers' work.  What kind of time frames do you think would work better for yourself and other west coast customers?  Would Saturday mornings be better?


Best,


Patrick

 

 

Employee
Status changed to: Closed - No Action

Thank you for letting us know about your feedback on our maintenance times. At this time we will be marking this as closed.

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