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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).

FRUSTRATED WITH WAIT TIME HIRE MORE REPS!!!

0 Votes

FRUSTRATED WITH WAIT TIME HIRE MORE REPS!!!

Frustrated with wait time. You need to hire more reps to answer phones I don't want to deal with automated systems I want to speak to human beings. Tell your execs who make the big $ to invest in hiring more people to answer the phones or I will find another provider who values this more. Thank you!
1 Comment
Moderator
Status changed to: Closed - Implemented

Thank you for the feedback @CommunityInvestors,

 

Sorry you didn't have a great experience.  We recognize that recently our wait times have gotten longer than normal.  We have multiple upcoming new hire classes that we anticipate will help with our hold times.

 

Thanks again for letting us know, and let me know if you need help with anything else!

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