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Facebook Sweepstakes template needs WORK

0 Votes

Facebook Sweepstakes template needs WORK

Constant Contact should not have this template on their site until the problems have been fixed. The button that people press to enter the sweepstakes doesn't work. I was told I was not the first person to have this problem. Really? Then why does CC allow businesses to send out a campaign that doesn't work and can't possibly get results? It's harmful to a company's image to send out malfunctioning campaigns. Further, the e-mail that recipients actually see is entirely different than what shows on your Facebook page, is very pedestrian and of poor quality, and doesn't allow you to change the wording or customize it in any way. I have no idea why CC is touting this. Our company signed up for CC over Vertical Response based on the tracking and reporting supposedly provided by CC's social media campaigns. Glad we figured out it's worthless before embarrassing 1100 of our clients. Unbelievable.
3 Comments
Moderator

HI Anne,

I am very sorry to hear of your frustration. I see that you have an open case with our team on this. This issue is being worked on by our engineering team as quickly as possible. Again, I am sorry for the trouble it's caused. Would you like me to make sure you are notified when this is resolved?

Moderator
Status changed to: Idea is in development
 
Moderator
Status changed to: Closed - Implemented