Feedback should go to Constant Contact to FIX ISSUES, not to community for discussion

[FamilySupportServices]

Feedback should go to Constant Contact to FIX ISSUES, not to community for discussion

[Hannah_M]

HI @FamilySupportServices

Thanks for posting. We actually use this section of the Community as an open feedback area. When you post here we often merge your comment with like ideas that other people have posted. This allows you to bounce ideas off one another and for us to really hear your honest feedback. You'll see a moderator team of T3/VOC support specialists as well as the product team in here commenting and letting you know whats coming soon. We don't hide the feedback because we want to be as open as possible about what we need to work on and what we're doing. 

Your comments here count. In fact, when you comment or up-vote a post, we've got it linked to the internal product ticket with the same idea. This product ticket has a count that continues to increase making it more and more important for the product teams to solve. 

Can you tell me more about what issues you are having so I can help?

[UrsaB]

Totally agree, you should not have your feedback posted to any forum with out you consenting each time. 

[GershS4]

You ask questions that I cannot answer as we are new to what you do.

We want to discover what is involved in you doing an email send out to a group of our clients and potential clients. 

Gersh

[GershS4]

what exactly do you want to know.

[CIBN]

I don't like this format thing either. It is really irritating. When I have a problem with a company, I don't want a group discussion. I want someone at the company to fix it. Right now. I want a live human being on the **#@*&%% phone! Also it is not good for you as a company and I have to wonder at your overall intelligence. Why do you want all of the rants that are going on here? It is not good for your brand. We can all see the problems that everyone else is having and that feeds the anger among the users and we can also see when the problem is still not resolved. Get a customer service department that answers the phone and fix problems. How hard is that? Oh by the way, to add stupid to stupid, on one of my previous comments, I did get an email back from someone at Constant Contact after a few days. They told me that if I want service on the weekend to post my problem on Twitter. I laughed for almost an hour at your desire for self-harm. You want me to really take this out on a public forum and air my issues there. I had to assume it was not someone who cared about your company who answered me. Just get a customer service department who answers the phone on weekends and maybe you will save some of us. By the way I still have my account, but I opened 3 for clients with this weekend. I am watching to see if you smarten up any time soon.

[Caryntheartist]

Why is this issue closed ?

[CarolD19]

I absolutely agree with this.  While some things might be minor and "the community" can talk with each other, suggesting that we resolve our own issues within each other is time consuming and most of the time very frustrating. 

[DavidK9631]

I had the exact same bone to pick.  I couldn't believe they dumped my feedback to a public forum.  I will this is what they ended an email with concerning a support issue: 

"Or have you tried talking with your peers in the Community?"

My feedback:  Their sort campaign by date range function doesn't sort anything.  Hasn't worked since they rolled it out.  They dumped this feedback to this forum... in the hopes us clients would be able to fix their software bugs?  Hey fellow Constant Contact clients, anyone got an idea why their date range function doesn't work?  Let's discuss it among ourselves.  Why we are at it let's ask each other why there are 2 save buttons when choosing multiple lists to send to.  One button not enough?  

[PatrickD15]

I am shocked my feedback went to a public forum.  Is this a joke? 

[Caitlin_M]

Hi @PatrickD15. Depending on the feedback that we receive, we will take the appropriate action on the post. I saw that you were looking for some help so I am moving your post over to our Get Help board so our Support team can assist you.

[DanS87176]

Is there any way to actually get action on technical problems?  The chat's do not work,

[CeliaM7]

I just sent feedback and had no idea it was going to be posted.   There needs to be an opt-in when posting feedback.  It's invasive to have feedback posted to a community board