Have calls answered by live, trained helpers. Nothing puts people off more than a department that seems determined to drag things out until the customer hangs up.
Hi @JohnS9845 we're so sorry to hear you feel this way about connecting with our support! Did you experience a long support wait, or are you sharing this feedback on our interactive automated voice system? Having this clarification will allow us to track your feedback properly. I have taken a look at your account and can see you were able to connect with our Chat Support. Are you still in need of assistance with your account?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
See the latest Constant Contact product release notes and updates.