Have calls answered by live, trained helpers.

0 Votes

Have calls answered by live, trained helpers.  Nothing puts people off more than a department that seems determined to drag things out until the customer hangs up.

1 Comment
Frankie_P
Moderator
Status changed to: Open Questions

Hi @JohnS9845 we're so sorry to hear you feel this way about connecting with our support! Did you experience a long support wait, or are you sharing this feedback on our interactive automated voice system? Having this clarification will allow us to track your feedback properly. I have taken a look at your account and can see you were able to connect with our Chat Support. Are you still in need of assistance with your account?

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